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Guest Services Agent

3 months ago


Nacogdoches, United States Comfort Suites Nacogdoches Full time

**Job Title**: Guest Services Agent

**Location**: Comfort Suites Nacogdoches, Nacogdoches, TX

**Salary**: $10.00 - $11.50 per hour

Comfort Suites Nacogdoches is seeking a friendly, professional, and customer-oriented Guest Services Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing a welcoming and positive experience for all who visit our hotel.

**Responsibilities**:

- Greet and welcome guests in a friendly and professional manner
- Perform all check-in and check-out tasks efficiently
- Manage online and phone reservations
- Provide information about our hotel, available rooms, rates, and amenities
- Handle guest inquiries, requests, and complaints promptly and professionally
- Process payments and verify credit card information
- Maintain a clean and organized front desk area
- Coordinate with housekeeping and maintenance staff to address guest needs
- Uphold hotel policies and ensure compliance with safety regulations

**Qualifications**:

- High school diploma or equivalent
- Previous experience in a customer service role, preferably in the hospitality industry
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Proficiency with hotel management software (experience with Choice Hotels software is a plus)
- Ability to work flexible hours, including weekends and holidays
- Professional appearance and attitude

**Benefits**:

- Competitive hourly wage of $10.00 - $11.50
- Opportunities for career growth and development
- Employee discounts on hotel stays
- A supportive and friendly work environment

**Job Types**: Full-time, Part-time

Pay: $10.00 - $11.50 per hour

Expected hours: 24 - 32 per week

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Rotating weekends
- Weekends as needed

Work setting:

- In-person

**Experience**:

- Hotel experience: 1 year (preferred)

Ability to Commute:

- Nacogdoches, TX 75964 (required)

Ability to Relocate:

- Nacogdoches, TX 75964: Relocate before starting work (required)

Work Location: In person