Pt Access Svcs Registrar I

**Description**

**Job Schedule**: Full Time

**Standard Hours**: 40

**Job Shift**: Shift 3

**Shift Details**: Monday-Thursday 11:15pm-7:15am Fridays 3:00pm-11:30pm

Work where every moment matters.

Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

**Position Summary**:
Patient Access Services (PAS) Registrars are the patient's first point of contact for seeking service at HHC facilities. This position is accountable for meeting and greeting visitor/patient needs by assessing and communicating points of intervention including providing interpretation for patients experiencing language barriers. There are three (3) PAS Registrar levels defined that align with years of relative experience, applicable knowledge, and proficiency scope. Financial responsibilities include obtaining patient personal information via registration/admissions, verification, and collection of co-payments, providing deductibles and estimate prices for procedures and ensuring proper payment for services rendered including third party payers. PAS Registrars ensures department and hospital financial goals are achieved through demonstrating critical decision making, analyzing insurance eligibility, analyzing payer conflicts, and ensuring authorization is on file. PAS Registrars are responsible for practicing sound decision making as it relates to patient privacy and safety standards. Patient Access is committed to anticipating the needs of patients and exceeding patient expectations; as well as, preparing patient charts, meeting daily, weekly and monthly productivity standards in addition to directing visitors and other receptionist duties. This position is an entry level position that requires mínimal healthcare experience however, is customer service-focused. This job level requires comprehension of essential job responsibilities and continuous training to remain proficient with front end enhancements to the registration process.

**Position Responsibilities**:
**Exhibits excellent communication and customer service skills at all times**
- Greets patients and visitors in a professional prompt, courteous and helpful manner as soon as possible whether in person or via phone.
- Problem solving skills
- Demonstrate patience and understanding
- Serve as first/initial point of contact for incoming calls related to patient's privacy and services. Documentation of individualized visit with patient at time of service.
- Ability to communicate clearly, calmly and diplomatically with customers, co-workers, and visitors.
- Utilize listening and comprehensive skills.
- Develop organizational skills, flexibility and time management skills and practices to accomplish daily tasking
- Assesses, analyzes and effectively uses decision making skills to resolve customer complaints and deescalate confrontational situations.
- Practices sound decision making as it relates to patient privacy and safety standards.
- Interact with patients, caregivers, family members to serve as the intermediary.
- Assesses the need to correspond with the patient's with health care representative or conservator to complete the registration process

**Patient Registration**
- Obtains vital demographic and insurance information necessary to verify a patient's identity, accuracy of the ADT system, the patient's treatment plan, and reimbursement.
- Utilizes patient identifiers to correctly select patient medical record, obtain accurate demographic and financial data.
- Provide safe and accurate documentation to start the patient encounter for clinical and revenue cycle teams.
- Utilizes various on-line eligibility products and/or calling payor or patient for accurate billing information.
- Assesses the need to refer self-pay patients to Financial Counselor.
- Verifies and collects patient financial liability due at time of service to increase financial stability for the organization.
- Scan all medical record documents, insurance cards and patient identification into ADT system according to established procedures.
- Secures signatures, and appropriately witnesses all consent to treat compliance documents and disclosures as deemed necessary.
- Follows all CMS, DPH, State and Federal guidelines for compliance with appropriate billing and payment regulations.
- Utilizes interpreter services as needed to perform registration duties.
- Initiates patient and non-patient rapid response to alert appropriate clinical teams.
- Provides input on action plans to mitigate patient identification errors.
- Notifies all Conservators to obtain consent for treatment and reviews all demographic and regulatory forms.
- Meets productivity standards on a daily, weekly and monthly basis
- Receptive to feedback on quality and productivity standards

**Training and Development**
- Continuous education on identifying critica