Scanning Operator Level 1

4 weeks ago

Chantilly, United States Computer Task Group, Inc Full time

Description:
CTG is seeking to fill a Scanning Operator Level 1 opening for our client in Chantilly, VA.

**Location**:Chantilly, VA

**Duration**:Ongoing contract

**Purpose**:
Assist with the day-to-day operations within a Digital Imaging Center, with a focus on digital imaging and related duties.

**Scope**:

- The position is an operational role with operational accountability for managing all job aspects of digital imaging and scanning.
- This position is key for meeting contractual SLA’s and ensuring customer orders are complete per specifications.

**General**:

- Ensure customer issues and escalations are resolved or further escalated as appropriate
- Conduct quality checks on own work to ensure accuracy and required output is to standards
- Adhere to all safety procedures
- Adhere to all logical and physical security requirements
- Able to work independently and be part of a team
- Perform backfile duties for absent coworkers
- Perform other duties as assigned by Lead or Manager

**Mail/Shipping**:

- Receive, sort and process mail documents, packages, and supplies. Notify recipients as appropriate
- Deliver and pick-up mail on scheduled mail runs
- Perform outgoing postal and courier duties utilizing shipping / postal systems ensuring most efficient and cost-effective method
- Track, trace and resolve mail or courier issues
- Fully operate, clean, and maintain all shipping and mail equipment
- Contact third party service provider for mail and shipping equipment if required

**Document Preparation**:

- Validation/Reconciliation of boxes/files received
- Prepare a wide array of document types and conditions for scanning
- Prepare document for scanning by removing staples, clips, rubber bands or any type of bindings
- Ability to use handheld scanner to scan the box barcode
- Insert slip sheets at the appropriate level (physical division) to establish document separation
- Identify the location of oversized document and out-sort for wide format scanning
- Identify the undersized documents that may need special handling
- Escalate exception items identified during production to the lead

**Imaging**:

- Operate high speed scanning equipment to convert paper documents to digital (scan, file)
- Perform visual quality check inspection of each image to ensure that the image meets the following criteria’s:

- Look for double feeds
- Folded corners that obscure content information
- Look for very light/dark threshold
- Look for barcode slip-sheets that did not get processed. This would indicate a merged documents of multiple files
- Convert scan documents/microfilm/microfiche to digital formats outlined in the Statement of Work

**Essential Functions**:

- Prepare customer documents for the digital imaging process
- Check physical documents for quality issues that may complicate the scan process.
- Prepare a wide array of document types and conditions for scanning.
- Index scanned images according to naming mechanisms outlined by the customer and/or RDIC leadership, along with additional post-imaging services.
- Other duties may be assigned to meet business needs.

**Physical demands**:

- Minimal to moderate physical effort required.
- Some moving of boxes and loading paper into machines will be required.
- Project prep and scan work will require finger dexterity and movement between machines for different types of documents.

**Mental demands**:

- Problem-solving, teaching, written and verbal communication, information comprehension, and mental acuity.

**Education Requirements**:

- Minimum High School Diploma

**Skills, Knowledge, and Abilities**:

- Experience in a Customer Service environment (minimum 1 year)
- Proven data entry work experience, as a Data Entry Operator or Office Clerk (not a must but an asset)
- Experience with MS Office and data programs
- Familiarity with administrative duties
- Typing speed and accuracy
- Excellent knowledge of correct spelling, grammar, and punctuation
- Strong attention to detail
- Confidentiality
- Organization skills, with an ability to stay focused on assigned tasks
- The ability to carefully handle and manage large volumes of individual documents
- The ability to work effectively under deadline
- A willingness to learn new skills, as well as adaptability when priorities change

**Operational Soft Skills**:

- Planning, organizing, executing, and controlling skills
- Ability to assess issues, define causes, and prioritize/execute solutions
- Self-initiative and results oriented while being a team player

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

**To Apply**:
About Us:
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, b

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