Development Analyst

2 months ago

Peoria, United States Caterpillar Full time

**Career Area**:
Manufacturing

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Our **Americas Distribution Services Division (ADSD) **provides governance and administration of Cat® dealers across the U.S., Canada, and Latin America.

We’re **committed **to our customers, who build a better world with our products, services, and solutions. We understand and show the value of why they should always choose us. We’re exploring new ideas and opportunities - **innovating** to discover the breakthroughs necessary for tomorrow’s growth.

Through it all, we are **one team** - creating and delivering world-class components and solutions superior to the competition. Learn more about the **Caterpillar Experience **.

**What You Will Do**:
As a **Development Analyst **, you will be responsible for providing analytical sample processing and data review to support SOS SM Services initiatives. The incumbent uses a variety of analytical techniques and wet chemistry to process oil, fuel, and source water and/or coolant samples submitted by customers. Engineers and dealers use results to manager equipment preventative maintenance.

**Responsibilities include but are not limited to**:

- Collaborate across all shifts to provide a smooth transition of data review and processing to meet daily turnaround times.
- Leveraging a variety of analytical and wet chemistry techniques to process oil, fuel, and coolant samples from all heavy equipment manufacturers across the globe.
- Developing and maintaining positive relationships with internal and external customers.
- Adhering to all quality assurance and safety standards.
- Daily tasks may include the following: Sample Prep and Handling (receipt to disposal), Material Inspection, Data review and LIMS transfer, Viscosity Analysis, FTIR Analysis, Gas Chromatography, Titrations, ICP Analysis, Instrument Troubleshooting, Preparation of Reagents and Standards, daily instrument validation.
- Other duties as assigned by Caterpillar management from time-to-time.

**What You Have**:

- **Planning (Tactical & Strategic)**:Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan. Contributes to short-term operational plans. Anticipates and adapts to plan changes. Monitors progress of work against plan as required to meet objectives. Reports variances and makes agreed-upon corrections. Under guidance, develops tactical plan for own direct responsibility.
- **Quality Management**:Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization. Utilizes quality indicators relevant to own unit or function. Adheres to organizational quality management processes and practices. Applies key aspects of continuous improvement processes and evaluates impact on quality. Uses quality evaluation tools and techniques such as walkthroughs and inspections. Works with quality assurance methods, tools and techniques.
- **Flexibility and Adaptability**:Knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change. Adjusts to new or changing assignments, processes, and people. Demonstrates willingness to listen to other opinions. Provides examples of shifting from task to task. Identifies and considers alternative approaches to situations or problems. Accepts new or radical ideas with an open mind; avoids snap reactions.
- **Managing Multiple Priorities**:Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. Explains basic concepts of time and priority management. Seeks guidance in detecting and addressing priority conflicts. States own business priorities. Describes team or unit priorities.
- **Root Cause Analysis (RCA)**:Knowledge of the concepts, principles, and techniques of root cause analysis (RCA); ability to use a structured approach to identify the causes of undesirable consequences in a manufacturing environment and the changes needed to prevent recurrences. Explains the rationale for finding and resolving the real cause of a problem rather than simply continuing to deal with the symptoms. Describes the basic steps in an approach to root cause analysis (RCA). Gives examples of problems that were resolved

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