IT Helpdesk Support

**Primary Responsibilities/Essential Functions**:

- Prepares and installs new and upgraded computer systems.
- Performs help-desk functions for all users at all BSLS sites, remotely or on location.
- Assists with communications wiring and termination.
- Performs diagnostic troubleshooting of computers and communications related issues.
- Completes preventive maintenance of computer related peripheral equipment (printers, copies, etc.).
- Assists with periodic software upgrades and required system changes.
- Performs basic end user training as needed regarding proper use and function of all HW & SW systems.
- Install, setup, and manage Network Equipment
- Perform after hours on-call services
- Performs additional duties as assigned or requested.
- Adheres to BSLS Core Values, Mission Statement, and Corporate Philosophies.

**Education & Qualifications**:

- Associate’s degree in information technology or related field preferred.
- A minimum of 2 years’ experience in a computer related field.
- A minimum of 1 year experience in Networking (Cisco and Ubiquiti)
- A+ or Network related Certifications Preferred
- Proficient in Systems and Network Administration
- Ability to communicate with technical and non-technical users.
- Project management capabilities, ability to manage multiple projects simultaneously.
- Must possess a valid Driver’s License.
- Proficient in speaking, reading and writing the English language.

**Physical Job Requirements**:

- Typical office environment.
- Sitting for extended periods of time.
- Expected to work in front of a computer or other electrical devices for up to 8 or more hours per day.
- Significant amount of travel required to visit Beacon facilities.
- Ability to speak, read and write the English language.

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance

Experience level:

- 2 years

Schedule:

- 8 hour shift
- Monday to Friday

Application Question(s):

- This role requires to travel anywhere in the VA Market (Dumfries and Manassas, VA areas)

Is this something you are comfortable with?

**Experience**:

- IT Help Desk: 2 years (required)
- Computer networking: 1 year (required)

Ability to Relocate:

- Dumfries, VA: Relocate before starting work (required)

Work Location: In person