Practice Manager

3 weeks ago

Brooklyn, United States Tru Medical Management Full time

**Who we are and our values**:
Tru Medical Management in New York City is an award-winning adult primary care practice. Board-certified physicians provide comprehensive care delivered with respect and compassion. In everything the practice does, patient health and satisfaction are the priority. Tru Medical Management is unlike a typical doctor’s office. The practice’s staff aims to reinvent primary care by providing a superior patient-centered experience delivered with honesty, empathy, and professionalism.

**What you will accomplish in this role**:

- Coordinating regular team meetings and sending re caps to the team.
- Providing support and direction to enhance performance, skills, and knowledge of practice team within the practice(s). Including ensuring employees receive proper onboarding, training, and monitoring of each team member’s performance.
- Implementing existing effective workplace procedures across departments and teams.
- Ensuring operations run smoothly daily. This includes promoting positive patient experiences, reviews, team members job satisfaction, workplace efficiency, shorter wait times, and completion of tasks.
- Troubleshooting problems such as non-working equipment, patient complaints, inefficiencies, workplace conflicts, and other items that may disrupt operations.
- Managing patient dashboards such as zocdoc, patient pop, and healthix.
- Conducting team member training evaluations, celebrate high performance, create improvement opportunity plans, and verbals/write ups if needed.
- Working with various departments on improvement initiatives.
- Assisting with inventory management
- Promoting a harmonious team culture that aligns with the mission. Marketing
- conducting patient surveys, creating growth plans, planning for scale, and promoting a successful practice.

**Who you are and your experience**:

- Bachelors degree preferred
- Master’s degree preferred
- 5 years of experience as a practice manager.
- Experience Managing more than 20 employees
- EMR knowledge, Eclinicalworks preferred
- Ability to make effective administrative/procedural decisions and recommendations
- Working knowledge of medical billing and insurance protocols
- Excellent customer service and leadership skills
- Knowledge of patient care protocols, procedures, regulations, and standards
- Thorough understanding of medical front office operations including reception/registration, scheduling, determination of eligibility, prior authorizations, and collection of copays/outstanding patient balances
- Understanding of fiscal management principles and procedures Reports to Executive team

**Our team and support**:

- Highly knowledgeable and supportive staff with a diverse background including receptionists, Call Center Agents, Health Coaches, Medical Assistants, Clinical Supervisor and HR. Providers for Primary Care, GYN, Cardio, GI and Podiatry.

**Benefits provided to promote your well-being and health**:

- Competitive compensation package
- Medical Insurance
- Dental Insurance
- Vision Insurance
- PTO
- Holiday pay
- Commuter benefits
- 401K
- HSA Full-time

Pay: $50,000-$80,000 per year

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