IT Support Desk Technician
2 weeks ago
Overview:
**Responsibilities**:
- The essential functions in this job description are not all-inclusive of this position’s duties and responsibilities. Reliable and dependable attendance is required._
- Provides prompt support to our user community in a professional and polite manner
- Manage Solarwinds RMM N-Central Tool
- Troubleshoot and resolve PC \ POS hardware, software and telecommunication issues in a timely and effective manner
- Office 365 end user support
- POS/Aloha support and escalation
- Vendor escalations and dispatch
- MS Office suite installation and support
- Ensure compliance with First Watch IT Policies and Procedures
- Perform tasks associated with daily opening checklist procedures as directed by IT Leadership
Qualifications:
- Associate’s degree in Information Technology or related field OR 4 years relevant work experience required
- Previous experience with an incident ticketing system
- Knowledge of MS Office products, Office 365, Azure AD, Windows AD, TCP/IP networks and network equipment
- Ability to work evenings and on weekends
Who We Are:
- First Watch is an equal-opportunity employer. In compliance with the Americans with Disabilities Act, First Watch will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer._
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