Counter Sales Representative

2 weeks ago

Kalamazoo, United States Hajoca Corporation Full time

**Hajoca Corporation **is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.

Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical **Profit Center** is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under **unique trade names** and offer a customized business approach, honoring what’s special about each local marketplace.

**Richards Plumbing and Supply **is one of those trade names and is looking for a **Counter Sales Representative** at their **Kalamazoo, MI** location.
- Are you outgoing and value customer service? Are you knowledgeable and service-oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, we’d like you to join our team as a_ **Counter Sales Representative**.

**About the Role**:
**You will**:

- Provide sales and support to walk-in customers at our will-call sales counters, ensuring the highest levels of customer satisfaction.
- Maintain, stock, and clean the counter sales area merchandise and displays, and support Inside Sales and Outside Sales activities.
- Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.
- Accurately process and fill Sales Orders generated at the sales counter.
- Provide customers with reliable information regarding product specifications, pricing, and availability.
- Keep counter area and merchandise displays clean, neat, current, stocked and safely displayed.
- Ensure security and control is upheld at this primary point of customer contact.
- Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
- Process cash sale returns and refund paperwork in accordance with Company policy and procedure.
- Inform supervisor of inventory levels or stock depletions that could impact customer service levels.
- Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.
- Drive safely and load and unload trucks and make deliveries. Destinations include job sites, customer facilities, vendor facilities, other Hajoca locations, facilities of other wholesalers, or other locations as directed by management
- Be friendly, observant, and able to determine customer needs and communicate that information to the Manager and/or Warehouse Supervisor.
- Understand the shipping documents that are associated with the merchandise for each delivery and have accurate directions to each delivery destination.
- Unload correct merchandise from the truck and place it where the receiving party wants it. Obtain legible signature for all merchandise delivered per Company policy and procedure.
- Collect and secure outstanding payments for all cash deliveries prior to releasing the material to the customer.
- Provide sales leads by noting prospective customer names and addresses discovered in the course of making deliveries.
- Inspect the truck and required parts and accessories to determine safe operating condition prior to departure from the Hajoca location and advise management of any mechanical problems with the truck.

**About You**:

- 1-2 years' experience in customer service or counter sales; contractor sales preferred.
- Valid Driver's License
- At least 18 years old; or at least 21 years old if operating a commercial motor vehicle (GVWR of 10,001 lbs. or more)
- High school diploma or equivalent
- A driving record that meets the criteria for being an Authorized Driver in accordance with Company policy
- Must pass a Department of Transportation physical examination before beginning work; to be updated at least every two years while employed and performing this job function.
- Experience driving a truck and making deliveries preferred.
- Knowledge of products sold in the Profit Center
- Have outstanding customer service, verbal communication, and generous listening skills.
- Have comprehensive knowledge of product; able to suggest associated products for purchase.
- Be able to build and maintain a positive working relationship with customers, vendors and co-workers.
- Be able to ask probing questions to understand custom

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