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Burlington - Large Item Team Returns Evaluator
3 months ago
At over 50 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website. Long known as "The Professional’s Source", B&H is recognized by savvy consumers worldwide for its honest, knowledgeable guidance, expert tips and articlesand always-great prices.
B&H offers competitive salaries, medical benefits, a 401K plan, employee discounts and opportunities to grow within a high-energy environment. Make your move to B&H today
Large Item Team Returns Evaluator
**Job Overview**:
The Large Item Team Returns Evaluator performs necessary steps to fulfill the customer’s return in accordance with the company’s return and exchange policies. Depending on the item’s condition and reason for return, the item is forwarded to different departments to be resold, returned to vendor, etc.
**Essential Responsibilities**:
- Reviews customer communications (i.e. RMA letter, C/S notes) to determine customer’s needs.
- Examines returned merchandise to determine condition and checks for accessories.
- Determines the placement of the merchandise (i.e. stock, returned to vendor, used, back to customer)
- Enters return into system.
- Processes refund, credit, restocking fee, etc. based on B&H policies.
- Creates new order if exchange is requested.
- Repacks merchandise to new condition, if recategorized as new
**Additional Responsibilities**:
- As assigned by the Supervisor
**Specific Knowledge, Skills, and Abilities**:
- Organized and detailed oriented
- Exceptional customer service skills
**Preferred Education, Experience and Licenses**:
- Previous experience troubleshooting computers and cell phones is preferred but not required
**Physical Environment/Occupational Risks**:
- Must be able to lift 50lbs independently and up to 80lbs with assistance.
- Must be able to stand for extended periods of time.
**Required Schedule**:
Monday - Thursday, 9am - 6pm AND Friday, 9am-3pm
**Eligibility contingent upon background screening
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.
