Seasonal Server at Coppola Winery

3 weeks ago

Santa Rosa, United States Delicato Family Wines Full time

**Position Purpose**
The Server provides excellent food and beverage service to all guests and strives to maintain a clean, friendly environment for employees and guests to enjoy. This position is responsible for all orders and maintaining cleanliness throughout established dining areas, whether at restaurant or poolside.

**Functional Responsibility**

**Essential Duties**
- Welcomes guests promptly in a warm and friendly manner
- Takes food and beverage orders from guests accurately and with a positive attitude
- Works together with culinary staff to ensure food is expedited quickly and correctly
- Describes the selection of food and beverage menu items to guests by offering interesting, and vivid descriptions
- Provides each menu item’s taste, origin, and preparation methods; maintains knowledge about the menu, and all ingredients
- Provides wine presentations and recommendations
- Inspects cleanliness and presentation of all book checks, trays, chinaware, plastic GoVino glasses, and flatware before use
- Clears tables and resets them neatly and according to specification
- Maintains cleanliness of work areas throughout the day by clearing, collecting, and returning food and beverage items to proper areas
- Communicates guest orders including special dietary needs, allergies, or requests to the respective staff
- Attends line-ups and is aware of promotions and events that are going on at the winery
- Follows proper plate presentation and garnish set up details
- Checks in with guests to ensure satisfaction with each food course and beverage
- Promotes restaurants, wines, tasting room, wine club and upcoming events
- Performs side work including, but not limited to, cleaning, stocking, polishing silverware, plastic GoVino glass, folding napkins, bussing, and resetting tables and chairs
- Takes lead in any guest issues that may arise during shift and informs management
- Prepares checks accurately with appropriate discounts if applicable
- Handles cash, credit, debit, and gift card transaction; ensures charges are accurate and returns correct change to guests; balances the cash register at the end of the day
- Performs opening and closing duties as needed, including complete paperwork correctly after the end of every shift, and ensures that all tasks are carried out before the end of shift
- Ensures that the Department areas are left clean and presentable at the end of each shift
- Thanks guests when departing and invites them back
- Other duties may be assigned

**Non-Essential Duties**
- Other duties may be assigned

**Minimum Requirements**

**Education and Experience**
- High School diploma or GED equivalent
- 6+ months serving experience
- Comparable restaurant service background
- OpenTable and DinerWare experience is a plus

**Certificates and Licenses**
- Must be at least 21 years of age
- TIPS Certification or Certified within 90 days of employment
- CA Food Handlers certification required

**Knowledge, Skills, and Abilities**
- Must be able to work weekends and holidays
- Fluent in English
- Excellent communication skills
- Ability to work in high paced work environment
- Ability to multitask, troubleshoot, and prioritize

**Working Conditions**
- Restaurant and pool environment
- Required to wear PPE (Personal Protective Equipment)
- Indoor and outdoor environment with exposure to the elements/temperature variations
- Work in close quarters or confined spaces
- Exposure to varying levels of dust, chemicals, fumes, gases, and noisy equipment

**Work Standards**
- Acts in a manner reflective of the Company culture of High Moral Standards, Innovation and Continuous Evolution, Trust in Team, Continuous Improvement, and Sustainable Relationships
- Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner
- Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training
- Follows all Company policies and procedures

**Additional Comments**
- Management retains the discretion to add to or change the duties of the position at any time._- Delicato Family Wines is an Equal Opportunity Employer.**Nearest Major Market**:Santa Rosa
**Nearest Secondary Market**:Petaluma
**Job Segment**:Cashier, Equity, Chef, Culinary, Food Service, Hospitality, Finance

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