Analyst Storecare Programs

1 week ago

Deerfield, United States WALGREENS Full time

**Job Summary**

Manages the deployment of store care (interior and exterior maintenance) and energy programs in Asset Management. Accountable for assisting the Manager, Store Care Programs role, as well as contributing proactive input, data analytics, problem resolution, and customer service. Collaborates

with company stakeholders (including Asset Management, the Facilities Division, and other Company departments) plus external business partners. Responsible for facilitating store care programs through service provider, supplier, and/or vendor coordination.

**Responsibilities**:

- Manages the end to end deployment of store care programs (interior/exterior maintenance or energy programs) that are aligned with Company strategies, budgets, and expectations, among key stakeholders, including:

- Individuals, departments, and divisions within the organization
- Service providers, vendors, and/or contractors
- Manufacturers and/or suppliers
- Provides daily support of store care programs to ensure efficient and compliant delivery of services.
- Coordinates Asset Management team members (including corporate and field based personnel) and external vendor (CBRE) to consistently deliver store care programs as specified.
- Proactively identifies any issues between a store and the vendor and work s to bring resolution.
- Spearheads projects specifically focused on the proactive management of the Company’s assets (stores, equipment, etc.) and/or utilities/energy consumption and alternative energy resources. In addition, provides a high-level of customer service by responding to correspondence in a timely and professional manner.
- Assists with developing and implementing store care or energy program strategies to meet Customer needs.
- Develops and assesses benchmarking metrics to measure store care performance or energy consumption, and uses the metrics to analyze program success.

**About Walgreens and WBA**

“An Equal Opportunity Employer, including disability/veterans".

**Basic Qualifications**
- Bachelor’s degree OR High School diploma /GED and at least 3 years of experience responding to customer inquiries and/or resolving customer issues.
- Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
- Experience communicating and collaborating with cross-functional teams and strategic business partners in a matrix organization.
- Experience working with more than one work stream simultaneously, as well as collaborating with others on the successful implementation of a key project, initiative, rollout, etc.
- Experience identifying operational issues, recommending, and implementing strategies to resolve problems.
- Knowledge of reporting, forecasting and financial analysis.
- Advanced level skill in Microsoft Excel (for example: using AVERAGE function, merging and centering cells, printing centered page and/or creating a pivot table and VLookup, etc.).
- Advanced level skill in Microsoft PowerPoint (for example: changing picture styles, customizing animation and/or setting automatic slide timings).
- Advanced level skill in Microsoft Word (for example: adding developer tab, creating a macro, formatting table style, inserting comments and/or creating a mail merge).

**Preferred Qualifications**
- Experience with facilities/asset management and/or maintenance programs.
- Experience in the utilities and/or energy industry, including energy management, utilities service programs, and/or alternative energy.
- Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
- Analytical and quantitative skills in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
- Experience with Microsoft Excel Macros development and utilization.

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