Patient Services Coordinator

4 weeks ago


Westmont, United States Illinois Bone and Joint Institute LLC Full time

Description:
**THANKS TO OUR CONTINUED GROWTH AND EXPANSION, ILLINOIS BONE AND JOINT IS EXCITED TO ANNOUNCE a Patient Services Coordinator opportunity at our **Westmont Rehab Services **clinic** **We would love to talk to you about joining our team if you**
- Thrive in a fast paced, multifaceted public-engaging environment
- Want to work in a culture of “Trust, Respect and Pride”
- Are professional, positive, engaging, and personable
- Are adaptable and able to work with different teams
- Demonstrate professional verbal and written communication
- Move easily through multiple technical software platforms
- Front Desk Medical office experience preferred
- EMR experience preferred
- Forward facing customer service required

**Benefits**
- A competitive compensation package that includes health, life, dental, and vision insurance, generous PTO accrual, as well as 401K, profit sharing, employee assistance program, and disability coverage

**Job Summary**

The main focus of this position is to deliver exceptional patient-centered customer service and provide team support to IBJI staff and partners relative to administrative services.

**_ The primary objective of this position is:_**
- To meet and exceed customer service expectations while executing front desk functions.
- Communicate in a transparent and professional manner
- Contribute positively to the work environment
- Foster relationships
- Represent IBJI core values

**_ The secondary objective of this position is:_**
- To execute established best practices relative to front office tasks
- Understand current policies and procedures and relative timelines
- Proficient with compliance regulations
- Adopt a team oriented approach

**Responsibilities**
- Greet patients upon entry with a smile, pleasant welcome and establish eye contact
- Answer phones with the established ‘phone greeting’ script
- Follow established patient appointment scheduling guidelines and strategies, document canceled and no-show appointments, and review appointment wait list to support visit capacity requirements
- Collect over the counter balances at the time of service
- Provide new patients with insurance benefit and therapy cost explanation
- Assist in patient account issue resolution
- Scanning, faxing, and other clerical duties
- Provide daily support to the Patient Services Manager, Facility Manager and Rehab staff upon request
- Assist in maintaining a clean and safe work environment
- Occasional travel to nearby clinics to provide coverage as needed
- All other duties as assigned

**Requirements**:
**Required Education and Experience**
- Associates Degree or higher (Healthcare concentration preferred) or the equivalent of 2 years of customer service experience (Healthcare background preferred)
- Displays professional and effective writing and verbal communication skills
- Typing speed minimum 40 words per minute

**Physical Requirements**
- Ability to lift a maximum of 20 pounds to waist height
- Ability to be standing and sitting on a frequent basis during the day
- Ability to work on a computer on a frequent basis during the day

**Work Environment**
- Fast paced professional office setting
- Routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets, scanners, and fax machines
- Varied work hours to include opening and closing shifts



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