Childline Caseworker

**THE POSITION**:
**DESCRIPTION OF WORK**:
This position is located in the Office of Children, Youth, and Families, Bureau of Policy, Programs and Operations, Division of Operations. The primary responsibilities of this position include receiving and processing reports of suspected child abuse and neglect from mandated and non-mandated reporters, directing them to the appropriate investigating agency, and processing investigation outcomes. Investigating agencies include county children and youth agencies, regional offices of children, youth and families, law enforcement, and licensing agencies.

Please know that you will be handling child abuse calls. You will hear and will be required to discuss disturbing child abuse details which could include physical abuse, sexual abuse, and the death of a child.

The primary function of this position is taking child abuse and neglect reports by phone. You must be able to type proficiently while conducting an interview. This will require you to type quickly and accurately as you actively listen, ask clarifying questions, and classify the information provided.

Interested in learning more? Additional details regarding this position can be found in the position description.

**Work Schedule and Additional Information**:

- Full-time employment, 37.5-hour work week
- 12:00 AM to 8:00 AM
- 7:00 AM to 3:00 PM
- 8:00 AM to 4:00 PM
- 9:00 AM to 5:00 PM
- 12:00 PM to 8:00 PM
- 3:00 PM to 11:00 PM
- 5:00 PM to 1:00 AM
- Due to operational demands, there are opportunities for voluntary overtime. Any remaining overtime needs will result in mandated overtime. Mandated overtime can be scheduled any time outside of your regularly scheduled shift, including break days and holidays. Incumbents in this position should expect to work overtime on a weekly basis, averaging 8 hours per week.
- ChildLine is located at 2525 North 7th Street, Harrisburg, PA 17110. This is the only work location in the Commonwealth for this position. Training may consist of in-office and virtual learning and typically lasts three months. Training hours will mostly be 8:00 AM to 4:00 PM but will consist of other shifts as needed.
- ** Telework**:You may have the opportunity to work from home (telework) part-time up to 3 days a week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
- Free parking

**REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY**:
**QUALIFICATIONS**
**Minimum Experience and Training Requirements**:

- A bachelor’s degree; **or**:

- An equivalent combination of experience and training.
- Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

**Other Requirements**:

- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
- You must be able to perform essential job functions.

**Legal Requirements**:

- This position falls under the provisions of the Child Protective Services Law.
- Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

**How to Apply**:
**Veterans**:
**Telecommunications Relay Service (TRS)**:

- 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

**EXAMINATION INFORMATION**:

- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:

- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test **once** for this posting.

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**Health & Wellness**

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

**Compensation & Financial Planning**
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
**Work/Life Balance**
We know there’s more to life than just work Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
**Values and Culture**
We believe in the work we do and prov