Director of Housekeeping

2 weeks ago

South Yarmouth, United States EOS Hospitality RJR MA Employee LLC; dba Red Jacket Resorts Full time

We’ve been in business for over 50 years, and we’ve continued to be the best at what we do for two reasons: Our passion for delivering exceptional guest experiences, and our integrity. When guests choose us, they know that their stay will be outstanding, and if something isn’t right, we’ll make it the way it should be.

**Duties and Responsibilities**
- Responsible for directing and administering the entirety of housekeeping operations to ensure the overall cleanliness
- Conduct product quality and routine grounds inspections in accordance with hotel policy to uphold outstanding guest service
- Maintain and ensure the cleanliness of guest rooms, public spaces, bathrooms, offices, banquet halls, meeting, and conference rooms in compliance with hotel policy and all local, state, and federal standards
- Lead, direct, and administer all housekeeping operations, this includes management via electronic systems, budgeting, forecasting, inventory control, general department management, and implementation of policies and procedures
- Oversee, train, and ensure proper usage of cleaning supplies and chemicals
- Ensure proper handling, labeling, and storing of all hazardous supplies in accordance with state and federal law
- Routinely participate in management meetings for innovation and improvement
- Represent the hotel in an exceptional and professional manner
- Resolve customer issues and complaints as they pertain to housekeeping

**Education and experience**
- High school diploma or equivalent experience
- Minimum 3 years experience in the hospitality field
- Minimum 2 years experience in a supervisory position

**Required skills and qualifications**
- Working knowledge of labor management scheduling procedures and systems
- Working ability to lead and train a diverse team of employees
- Demonstrated analytical problem solving, planning, forecasting, and implementation abilities
- Basic management skills: Conflict resolution, development, team building, coaching, etc.
- Ability to work flexible hours: Nights, weekends, and holidays as needed
- Ability to lift at least 30 pounds regularly
- Ability to stand and walk for long periods of time
- Ability to twist, bend, squat, and stretch
- Ability to tolerate exposure to caustic chemicals

**Preferred qualifications**
- Bachelor’s degree
- 5 years experience in the hospitality field
- 3 years management or supervisory role over at least 4 employees
- Spanish speaking

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