Hotel Retail Clerk

4 days ago


El Cajon, United States Sycuan Casino Full time

The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people a Tribe living together, farming, hunting and fishing to survive.

Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region.

One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.

**Job Purpose**:Provides guest service in the gift shop and operates point of sale system

**Job Duties and Responsibilities**:(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

**Provides service excellence **by acknowledging and welcoming guests entering the casino and gift shop, showing requested merchandise in display cases, entering guest purchase information into the ticketing system and/or point of sale system, collecting and processing payment and returning applicable change following established procedures.

**Promotes guest relations** by answering the phone, providing requested assistance and information regarding up-to-date promotional contests, giveaways, concerts, and treating guests in a friendly and courteous manner.

**Maintains clean and orderly gift shop** by cleaning surface areas, dusting, sweeping and vacuuming floors, and disposing of cartons and emptying trash.

**Ensures gift shop merchandise is stocked** by placing delivered items in cabinets, wiping and restocking shelves, counters, and rearranging merchandise in display cabinets according to established procedures.

**Job Specifications**:

- Education and Experience:

- Essential:

- CA ABC Responsible Beverage Service Certification
- Desirable:

- High School Diploma, High School Certificate of Completion, or G.E.D.
- Guest service experience
- Cash handling experience
- Retail experience
- Casino experience
- Skills and Knowledge:

- Essential:

- Ability to interact effectively with guests and team members
- Ability to stand and walk for up to eight hours at a time
- Ability to count cash and make change in a fast-paced environment
- Ability to recognize counterfeit monies
- Ability to perform simple mathematical calculations
- Ability to complete forms and documents
- Ability to appear for work on time
- Ability to work in a smoking environment
- Ability to communicate effectively in the English language
- Ability to maintain professionalism and composure
- Ability to understand verbal directives and written instructions
- Ability to accept constructive criticism
- Ability to routinely lift and carry 25 pounds
- Ability to bend, stoop, push and pull
- Desirable:Multi-lingual

**Supervisory/ Managerial Accountability**:

- Direct: None
- Indirect: None

If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team


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