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IT Support Technician-1

1 month ago

Buffalo Grove, United States Flex Full time

Job Posting Start Date 05-06-2024 Job Posting End Date 06-05-2024

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.

Job Summary

Summary:
The “Technician, IT Support” will be based in., reporting to

This role will be In charge of installing and helping desktop/laptop hardware and software, computers peripherals, office printers and maintain PC assets.

**Responsibilities**:

- Performs the installation, repair, and preventative maintenance of personal computer and related systems.
- Configure cellular phones for end users to meet corporate specifications
- Assists in determining suitable software to meet user requirements.
- Manage required supplies for printers (not to include paper).
- Install software, patches, and updates on desktops, laptops.
- Keep accurate tracking of all assets supported by Deskside.
- Maintains PC assets in both a physical and logical manner and maintain its accurate tracking.
- Provide 1st line technical support for end-user’s computers hardware and software, printers, and its network connectivity.
- Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) end-user’s computers.
- Assist Network Administrator/Analyst to troubleshoot end-users’ network-related issues.
- Interacts with vendors to facilitate repairs of hardware, i.e., printers, laptops, and desktops.
- Performs image builds for use on all desktop and laptops.

Qualifications:

- An associate degree is preferred or equivalent experience and training.
- Typically requires a minimum of 2 years of related experience.
- Working knowledge of PC architecture.
- Advanced knowledge of Windows 10 and 11.
- Working knowledge of Active Directory, Mac OS, Android, and iOS.
- Advance knowledge of imaging processes used for deployment of PCs in standard environments.
- Microsoft Certified Systems Engineer a plus.
- May have multi-functional impact; has influence on different programs or areas. Assignments typically impact department, HUB and/or site level.

Job Category

IT

Is Sponsorship Available?

No

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