Patient Services Representative(Bilingual Spanish)

2 weeks ago


Elgin, United States VNA Health Care Full time

Job Code:
- 04302024.PSR- Location:
- Elgin, Illinois- FT/PT Status:
- Regular Full Time**Description**:
Employee performs accurate registration, walk in and telephone scheduling functions, including demographic and visit screening registration procedures, as well as clerical and record keeping duties to assist in the creation of a high functioning, patient-focused clinic registration operation.

**Primary Functions**:

- 1. Utilizing the AIDET communications framework, consistently uses a professional, courteous approach to facilitate communication with patients, Providers and third party intermediaries.
- 2. Conducts client registration interview. Collects or confirms all necessary demographic, insurance, health, and financial information from customers at registration accurately entering it into the ESS.
- 3. Schedules appointments and records reason for visit on the patient notes in the scheduling software system.
- 4. Informs patients of any preparation or special requirements for their appointments
- 5. Provides travel directions to patients when necessary.
- 6. Accurately identifies patient in MPI
- 7. Verifies coverage and benefits thru on-line process for each appointment.
- 8. Identifies clinical and financial criteria that require involvement of case management team or Benefits Specialist.
- 9. Resolves clinical scheduling conflicts to accommodate the needs of all involved parties
- 10. Confirms patient’s payment sources utilizing on line systems; accurately interprets financial cues; provides patient with payment plan information or consults with a Team Lead, Universal Benefits Specialist or Coordinator as needed.
- 11. Responsible for explaining Health Center fee schedule to all clients and collection of fees based upon client income.
- 12. Identifies deductibles, co-payments and outstanding balances according to policy communicating the amounts due to the patient and the payment expectations.
- 13. Maintains annual goals for registration accuracy, call release status, call handle time and average department call answer time.
- 14. Understands and follows Health Center infection control policies.
- 15. Translates or obtains language line assistance for clients and staff as requested.
- 16. Responsible for other duties as assigned by AVP or Coordinators
- 17. Initiates communication with supervisor to ensure an efficient use of available work time.
- 18. Acquires a general knowledge of the workload and specialized knowledge of other job duties in the Health Center Revenue cycle through cross-training
- 19. Other duties as assigned.

**Qualifications**
- 1. Education as developed through the attainment of AS degree or equivalent work experience in a medical office or Hospital in a similar role.
- 2. Minimum of one year experience in medical office preferred.
- 3. Bilingual in Spanish/English as follows: Speaking - Required. Reading - Preferred. Written - Preferred.
- 4. Ability to alphabetize and add/subtract/multiply and divide as necessary.
- 5. Health policies and requirements met.

**Essential Functions/Physical Requirements**:

- 1. Ability to effectively communicate verbally and in writing.
- 2. Manual dexterity sufficient to perform primary keyboarding, scanning and filing functions. 40 WPM preferred
- 3. Tactile, visual and olfactory senses intact.
- 4. Ability to deal with high levels of stress.
- VNA complies with all laws enforced by EEOC and ADA.
- Revised: 05/15, 11/15, 6/20, 4/22
- Last Review Date: 04/15, 11/15, 3/17, 6/20, 4/22, 4/23


  • Registered Nurse

    1 week ago


    Elgin, United States Oak Street Health Inc Full time

    Registered Nurse (Bilingual Spanish Required)Company: Oak Street Health Title: Center Nurse - Bilingual Spanish Required Location: 822 Summit St. #B4 Elgin, IL 60120 Salary: $70,600 to $82,600* * Does not include additional forms of compensation including bonuses, overtime, etc. Role Description The purpose of a Center Nurse at Oak Street Health is to...


  • Elgin, IL, United States Oak Street Health Inc Full time

    Registered Nurse (Bilingual Spanish Required) Company: Oak Street Health Title: Center Nurse - Bilingual Spanish Required Location: 822 Summit St. #B4 Elgin, IL 60120 Salary: $70,600 to $82,600* * Does not include additional forms of compensation including bonuses, overtime, etc. Role Description The purpose of a Center Nurse at Oak Street Health is to...

  • Registered Nurse

    1 week ago


    Elgin, United States Oak Street Health Full time

    Company: Oak Street HealthTitle: Center Nurse - Bilingual Spanish RequiredLocation: 822 Summit St. #B4 Elgin, IL 60120Salary: $70,600 to $82,600**Does not include additional forms of compensation including bonuses, overtime, etc.Role DescriptionThe purpose of a Center Nurse at Oak Street Health is to build strong relationships with Oak Street Health patients...

  • Registered Nurse

    1 week ago


    Elgin, United States Oak Street Health Full time

    Company: Oak Street HealthTitle: Center Nurse - Bilingual Spanish RequiredLocation: 822 Summit St. #B4 Elgin, IL 60120Salary: $70,600 to $82,600**Does not include additional forms of compensation including bonuses, overtime, etc.Role DescriptionThe purpose of a Center Nurse at Oak Street Health is to build strong relationships with Oak Street Health patients...

  • Registered Nurse

    1 week ago


    Elgin, IL, United States Oak Street Health Inc Full time

    Registered Nurse (Bilingual Spanish Required) Company: Oak Street Health Title: Center Nurse - Bilingual Spanish Required Location: 822 Summit St. #B4 Elgin, IL 60120 Salary: $70,600 to $82,600* * Does not include additional forms of compensation including bonuses, overtime, etc. Role Description The purpose of a Center Nurse at Oak Street Health is to...

  • Registered Nurse

    1 week ago


    Elgin, IL, United States Oak Street Health Full time

    Company: Oak Street Health Title: Center Nurse - Bilingual Spanish Required Location: 822 Summit St. #B4 Elgin, IL 60120 Salary: $70,600 to $82,600**Does not include additional forms of compensation including bonuses, overtime, etc. Role Description The purpose of a Center Nurse at Oak Street Health is to build strong relationships with Oak Street Health...

  • Registered Nurse

    1 week ago


    Elgin, IL, United States Oak Street Health Inc Full time

    Registered Nurse (Bilingual Spanish Required)Company: Oak Street Health Title: Center Nurse - Bilingual Spanish Required Location: 822 Summit St. #B4 Elgin, IL 60120 Salary: $70,600 to $82,600* * Does not include additional forms of compensation including bonuses, overtime, etc. Role Description The purpose of a Center Nurse at Oak Street Health is to...

  • Registered Nurse

    1 week ago


    Elgin, IL, United States Oak Street Health Inc. Full time

    Company: Oak Street Health Title: Center Nurse - Bilingual Spanish Required Location: 822 Summit St. #B4 Elgin, IL 60120 Salary: $70,600 to $82,600* * Does not include additional forms of compensation including bonuses, overtime, etc. Role Description The purpose of a Center Nurse at Oak Street Health is to build strong relationships with Oak Street...

  • Summer Assessment

    2 days ago


    Elgin, United States Illinois School District U-46 Full time

    Position Type: Summer Vacancies Date Posted: 4/8/2024 Location: District Wide Date Available: 06/03/2024 Closing Date: Until Filled Position / Title: Bilingual Speech and Language Pathologist Bargaining Unit: SUM Department/Location: Specialized Student Services Calendar Days: 19 Reports To: Assistant Director of Specialized Student Services JD Revision...


  • Elgin, United States Continental Datalabel Inc Full time

    Job DescriptionJob DescriptionWe are seeking a Bilingual HR Generalist to join our team! You will perform numerous activities in human resources from HRIS maintenance to Employee Relations matters. HRIS Maintenance:·       Maintain accurate and up-to-date employee data in the HRIS system, including personnel files, organizational charts, and other...


  • Elgin, United States John Sutton - State Farm Agent Full time

    Are you passionate about delivering exceptional customer service and making a positive impact? State Farm is excited to present an outstanding career opportunity as a Customer Service Representative (CSR) on John Sutton's team. We believe that John Sutton's team is the perfect fit for individuals who are dedicated to going above and beyond to meet our...


  • Elgin, United States John Sutton - State Farm Agent Full time

    **This role requires bilingual Spanish** Are you passionate about delivering exceptional customer service and making a positive impact? State Farm is excited to present an outstanding career opportunity as a Customer Service Representative (CSR) on John Sutton's team. We believe that John Sutton's team is the perfect fit for individuals who are dedicated to...


  • Elgin, United States Optimal Wireless Full time

    Job DescriptionJob DescriptionSales AdvocateCricket WirelessThe #1 Authorized Wireless Retailer in the United StatesFastest Growing and Award-WinningUp to $15+ with bonusWe are looking for a Sales Advocate (Bilingual Required) to provide excellent customer service and meet sales quotas for our business. Candidates with strong communication skills who can...


  • Elgin, United States Optimal Wireless Full time

    Job DescriptionJob DescriptionSales Advocate LeadCricket WirelessThe #1 Authorized Wireless Retailer in the United StatesFastest Growing and Award-WinningWe are looking for a Sales Advocate Lead (Bilingual Required) to provide excellent customer service and meet sales quotas for our business. Candidates with strong communication skills who can make customers...


  • Elgin, United States HHDC Full time

    Job DescriptionJob DescriptionHHDC, is seeking an experienced residential Bilingual Assistant Property Manager to help manage a complex in Elgin, Illinois. The ideal candidate should have a strong work ethic, a high level of integrity and possess a passion for improving people’s lives.ESSENTIAL JOB FUNCTIONS include the following.Communicates all problems...


  • Elgin, United States HHDC Full time

    Job DescriptionJob DescriptionHHDC, is seeking an experienced residential Bilingual Assistant Property Manager to help manage a complex in Elgin, Illinois. The ideal candidate should have a strong work ethic, a high level of integrity and possess a passion for improving people’s lives.ESSENTIAL JOB FUNCTIONS include the following.Communicates all problems...


  • Elgin, United States Ascension Full time

    We Are Hiring: - **Department**:Rural Health Clinic - ** Schedule**:8-hour day shifts; Monday thru Friday - ** Hospital**:Ascension Seton Elgin - 200 Roy Rivers Rd. - ** Location**:Elgin,TX What You Will Do: Communicate with patients, participants and staff to accurately schedule patients for prescribed procedures. Perform clerical and reception duties...


  • Elgin, United States HHDC Full time

    ESSENTIAL JOB FUNCTIONS include the following. - Communicates all problems and special cases and makes recommendations to the Property Manager and the Property Supervisor. - Processes recertification (i.e., sets up interviews, assist with filling out forms, follows up with processing information, performs rent calculations, prepares leases). - Inspects site...


  • Elgin, United States Soliant Full time

    Minimum 1+ years speech therapy experience required.Blazerjobs is recruiting multiple Bilingual Speech-Language Pathologiststo join a school district in Elgin, IL, for the 2024-2025 academic year. This is an excellent opportunity for dedicated professionals who are fluent in both Spanish and English and hold an active Illinois license and Professional...


  • Elgin, United States ABC® Supply Co. Inc. Full time

    ABC Supply, the nation’s largest wholesale distributor of exterior and interior building products, is looking for talented, enthusiastic sales professionals who love to build relationships, promote great products, and deliver world-class service. In this role, you will sell residential and commercial building materials to contractor customers and...