Client Services Technician I

3 weeks ago

Patchogue, United States St. Joseph's College NY Full time

**Essential Functions include but are not limited to the following**:

- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Troubleshoot network, hardware and software problems by identifying, documenting and resolving issues.
- Troubleshoot, support and maintain Audio/Video equipment.
- Provide walk-in technical support to clients that come to the help desk for first level tech support.
- Support student workers with help desk requests.
- Install, test, and perform repairs to hardware, software, peripheral equipment following design and installation specifications.
- Set up equipment for employee or student use, performing hardware imaging and ensuring proper installation of cables, operating systems, or appropriate software.
- Participate in creation or maintenance of IT standards and procedures.
- Maintain records of daily data communication transactions, problems, and remedial actions taken, or installation activities within the ticketing system.
- Read technical manuals, documented procedures, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
- Document instructions and procedures for proper install of new software.
- Refer major hardware or software problems or defective products to vendors or technicians for service.

**Qualifications**:

- Training in vocational school, related on-the-job experience, or an Associate’s degree. Two or more years of work-related experience.
- Knowledge of principles and processes for providing customer service.
- Strong telephone and interpersonal contact skills required.
- Excellent communication and documentation skills with attention to details and quality.
- Ability to manage multiple tasks and set priorities with little supervision.
- Ability to cover Saturday and Sunday when required.

Pay: From $55,000.00 per year

**Benefits**:

- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

Ability to Relocate:

- Patchogue, NY 11772: Relocate before starting work (required)

Work Location: In person

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