Jack in The Box

***:Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all Jack in the Box procedures, systems and standards.

**Guest Expectations**

**Well-Trained**
- (Hassle Free) Always says "YES" to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate.
- Trains and coaches team members using the Guest Expectations training materials.
- Models being calm and productive during busy times.
- Coaches team members to ensure they are knowledgeable on job requirements.

**Neat and Well-Groomed**
- (Clean) Holds team members accountable to the JIB uniform and grooming standards and coaches them when non-compliant.
- Models looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled.

**Friendly**
- (Friendly) Models acknowledging each guest with a smile, treating everyone with care and respect, always having a positive and friendly attitude.
- Coaches team members on having a positive, friendly attitude and behaviors.
- Models and coaches team members on the JIB Hospitality Model.

**Well-Staffed**
- (Clean) Models how to maintain restaurant cleanliness (interior/exterior) and monitors the facilities to ensure it is done on a regular basis.
- Helps with order taking and cashiering during busy times.
- Is organized and actively leads and coaches the team on being ready and prepared to serve guests as they arrive.
- Encourages team members to ask for help, when necessary, to meet guests' needs.
- Follows the JIB Restaurant Policies and Rules in regard to scheduled working hours, breaks, and timekeeping.

**Food Tastes Great**
- (Food Quality) Monitors quality to ensure the food looks and tastes great and is of high quality.
- Models and monitors food presentation and coaches team members when necessary.
- Coaches team members to ensure that the taste, appearance, and temperature standards are met for all products, and retrains when necessary.

**Consistent and Quick Service**
- (Fast) Models a sense of urgency, hustles, greets guests and encourages team members to do the same.
- Leads and coaches team on how to provide consistent, fast service.
- Helps with order taking and cashiering during busy times.

**Order Accuracy**
- (Accurate) Models how to communicate and work within a team to ensure order is accurate for the guest, repeats orders following JIB standards.
- Follows-up on order errors to get to the bottom of problems and works with team to learn from their mistakes and improve the Does not dismiss errors.
- Holds employees accountable to mínimal order errors and re-trains them as needed.

**Food Safety**
- (Food Safety/Quality) Makes sure food is safe for the guest by following all food safety and food quality policies and procedures.
- Follows all hand washing and glove procedures.
- Completes the Food Safety Checklist each shift.

**It's All About**

**Brand Ambassador**
- Has passion for the business and pride in Jack in the Box.
- Inspires team members to embrace the brand.
- Is proud to represent Jack in the Box.

**Focus on the Guest**
- Treats guests and employees with care and respect.
- Is passionate about serving the guest.
- Steps in to help employees when necessary.
- Has a happy, friendly personality that is engaging to both the guest and other employees.
- Reads the guest and anticipates their Pays attention to guests' verbal and non-verbal communication and addresses them proactively.
- Handles guest complaints says "Yes" to the Guest without arguing, questioning or assuming the guest is Does what is right for the guest.
- Inspires team to take care of guests and make them the number one priority.

**Team Skills**
- Treats all employees with care and respect.
- Is a good team player and leader.
- Has a positive can-do attitude.
- Is dependable and reliable.
- Is willing to help others.
- Keeps calm and does not show signs of stress.
- Is open and willing to work with and lead people of all backgrounds.
- Ensures the team provides quick service while maintaining a calm environment.
- "Manages the floor"' coordinates team (resources) to cover all roles, ensure compliance of JIB standards as well as compliance to labor laws.

**Commitment**
- Thrives in a fast-paced, high energy, team environment.
- Performs professionally during difficult situations and/or high volume times.
- Takes pride in utilizing systems in the restaurant to produce quality products and keep the restaurant clean.
- Takes corrective action to resolve issues that could jeopardize food safety or food quality.
- Is flexible and changes direction based on the needs of the business.
- Works with a sense of urgency.