Public Safety Dispatcher

3 weeks ago

Hyattsville, United States The City of Hyattsville Full time

**NATURE OF WORK**:
Each of our PSAs work as both call takers and dispatchers with the responsibility for servicing two communities with their professional experience and skillsets, the City of Hyattsville, as well as the neighboring City of Mount Rainier. Through a multitude of computerized, telephonic, and radio systems our PSAs are responsible for coordinating, monitoring, and controlling public safety resources and services; triaging inquiries to ensure their resolution; and collecting, evaluating, and disseminating information to other areas of the department for collaborative action, amongst their other multi-faceted responsibilities.

**ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES**:

- Receiving, identifying, and accurately evaluating emergency and routine calls for police services. Monitoring and maintaining the status of all police personnel and units as to location and availability.
- Determining appropriate personnel and equipment to be dispatched using voice radio and computer aided dispatch system (CAD).
- Using established policies and procedures and independent judgment to make accurate and rapid decisions in dispatching police resources.
- Initiating, receiving, and interpreting information from various law enforcement and computerized databases.
- Sending, receiving, and disseminating confidential information.
- Operating police radio and multi-line telephone systems.
- Performing queries and entries into law enforcement networked computers (NCIC/MILES).
- Effectively communicating and coordinating in a team environment with co-workers, other agencies, departments, and the public, exercising strong customer service and group dynamic skills.

**REQUIRED QUALIFICATIONS**:

- High School Graduate or GED completion

**DESIRED QUALIFICATION**:

- Excellent verbal and written communication skills.
- Must have the ability to respond calmly and effectively under stressful situations.
- Demonstrated service-oriented experience.
- Excellent judgment and evaluation skills.
- Ability to approach problems and complex issues with logic and reason.
- Strong multi-tasking ability, with an understanding of effective triaging.
- Effective technical skills, to include data entry.
- Ability to exercise tact, patience, and courtesy in all contacts.
- Ability to maintain confidentiality of sensitive information.
- Experienced dispatchers are encouraged to apply.
- Bi-Lingual applicants are encouraged to apply.

**BENEFITS**
- Maryland State Retirement
- Optional deferred compensation
- Insurance (Health, Life, Dental, Vision), including dependent care
- Specialized language and other skills pay, where applicable
- Employee Assistance Program
- Training and Education Opportunities
- Shift Differential Compensation
- Tuition Reimbursement (Upon successful completion of probationary period)
- Alternating and predicable work schedule
- Hyattsville Residency Incentive

**PHYSICAL DEMANDS AND WORKING ENVIRONMENT**:
Work is primarily sedentary and requires rotating shift work including nights, weekends, and holidays.

**SELECTION PROCESS**:

- Completion & submission of a City of Hyattsville Application for Employment
- Written exam
- Completion and Submission of a Personal History Statement
- Background Investigation
- Oral Board
- Drug Screening
- Interview with the Chief of Police

**HOW TO APPLY**:
Pay: $22.00 - $31.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance

Schedule:

- 12 hour shift
- Monday to Friday
- On call
- Overnight shift
- Rotating shift
- Rotating weekends
- Weekends as needed

Application Question(s):

- Are you willing and able to work weekends and holidays?

**Experience**:

- Customer service: 2 years (preferred)
- Database management: 2 years (required)

Work Location: In person

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