Medical Call Center Representative
4 weeks ago
**General Summary of Duties**:This position is responsible for providing a full range of telephone operator duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff in a busy Medical Oncology Practice.
**Essential Functions**:
- Answer incoming telephone calls
- Screen telephone calls to ensure routing to the appropriate department or individual
- Assist with appointment scheduling including cancellation and reschedule
- Ensure complete and accurate data entry
- Provide general information about Millennium Oncology e.g. directions, scope of services
- Fax orders
- Perform other duties as assigned by supervisor(s)
- Assist efficient flow of information between patients and medical staff
- Demonstrate excellent communication skills, including flexibility, priority setting, problem solving, and conflict resolutions
- Maintain highly positive attitude
- Utilize time and complete tasks in a timely and efficient manner
**Qualifications**:
- Minimum 1 year experience in a physician practice or outpatient clinic setting
- High School Diploma or GED preferred
- Bilingual preferred
- Ability to build rapport with patients
- Strong organizational skills
- Excellent written and verbal communication skills
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
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