911 Dispatcher

**Minimum Qualifications**
- Applicant must possess a High School Diploma or GED
- Pass a background check with no felony convictions or pending charges
- Obtain and maintain required certifications - CPR, T-CPR, IDACS, EMD, LED, AND FED
- Must be willing to work nights, weekends, and holidays. Mandatory attendance may be required for coverage during community and natural disasters

**TYPICAL DUTIES**
- Receives all incoming telephone calls for emergency law enforcement, fire, and EMS services in Benton County
- Receives incoming non-emergency calls and routes to the proper authority or provides caller with requested information
- Monitors, receives, and broadcasts calls on multiple radio frequencies; dispatches required units according to established procedure
- Maintains communications with all law enforcement and other emergency units operating within the boundaries of Benton County
- Operate the IDACS/NCIC computer system

**Knowledge, Skillls, Abilities, & Other**
- Extensive knowledge of county geography
- Knowledge of telephone answering techniques, radio dispatching policies and procedures
- Knowledge of governmental agencies and community service agencies at a sufficient level to direct callers to the appropriate authority
- Ability to communicate verbally in a distinct, clear, concise, and controlled manner in a wide variety of circumstances with good diction in a well-modulated voice
- Ability to simultaneously communicate, interpret communications, and enter data into a computer terminal with speed and accuracy
- Ability to react quickly and calmly in a variety of life threatening and emergency situations
- Ability to sit for long periods of time
- Ability to work any shift
- Ability to handle irate and hysterical callers in a calm, courteous, and professional manner
- Ability to work under stress and to exercise discretion and independent judgement in a variety of situations

**SCHEDULE**
- Hours are 6p-6a EST
- 2-2-3 Schedule

Pay: $18.92 per hour

Expected hours: 36 - 48 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance

Schedule:

- 12 hour shift
- Holidays
- Night shift
- Overnight shift
- Overtime
- Weekends as needed

**Education**:

- High school or equivalent (required)

**Experience**:

- Typing: 1 year (preferred)

License/Certification:

- Driver's License (required)

Shift availability:

- Night Shift (preferred)
- Overnight Shift (preferred)

Ability to Commute:

- Fowler, IN 47944 (required)

Work Location: In person