Entry Level Claims Administrator

2 weeks ago

Boyertown, United States Evans Delivery Full time

Description:
Join our team as a Logistics Insurance Claims Administrator, where you'll play a pivotal role in ensuring swift and effective responses to drivers involved in accidents or incidents. You'll be the crucial link between drivers, insurance carriers, and legal representatives, ensuring that every step is taken to minimize risks and keep our operations running smoothly.

**Essential Job Duties**
- Be the friendly voice that drivers rely on during challenging times, providing clear guidance and support through our established processes
- Record incident details accurately and promptly into our databases, ensuring that all necessary information reaches the insurance carriers swiftly
- Maintain proactive communication with insurance adjusters, attorneys, and towing companies, keeping everyone informed and facilitating smooth investigations and equipment releases
- Coordinate equipment replacements or rentals efficiently, initiate payments for damages and claims expenses promptly, and manage the transfer of customer cargo seamlessly
- Resolve issues with various stakeholders including adjusters, claimants, customers, and drivers, ensuring that concerns are addressed swiftly and professionally
- Monitor regulatory portals for DOT-recordable accidents, ensuring that all required documents are in place and compliance standards are met
- Review invoices for payment of damages to containers, trailers, and chassis and reconcile insurance invoices
- Initiate check requests and/or Electric Funds Source (EFS) for payment of claims expenses
- Coordinate transfer of customer cargo to other Carrier or Driver to complete delivery to destination
- Coordinate post-accident Driver testing
- Be available for on-call duties as scheduled

**Requirements**:
**Required Qualifications**
- High School Diploma or equivalent
- Excellent phone etiquette
- Basic computer skills
- Microsoft Office Suite
- Demonstrated problem-solving and critical thinking skills
- Accuracy and attention to detail
- Ability to speak, read, write, and understand English in a professional manner
- Ability to work independently and in collaboration with others

**Preferred Qualifications**
- 2+ years of insurance and/or transportation/logistics experience
- Insurance claims processing experience

**What's in it for me?**
- Medical, Dental, and Vision Insurance
- Company Paid Life Insurance
- Company Paid Short Term Disability Insurance
- Company Paid Long Term Disability Insurance
- Employee Assistance Program
- Flexible Spending Account (FSA)
- Health Savings Account (HSA) _with_ employer contributions
- 401K Employer Match
- Paid Vacation
- 8 Paid Holidays
- Paid on a weekly basis
- Employee referral bonus program ($500)
- The opportunity to work with good humans

Evans Delivery is part of The Evans Network of Companies, which has evolved over the last three decades from an asset heavy LTL trucking operation, into the largest asset light, independent Intermodal Drayage provider in North America. As of today, expanded operations includes Truckload, Flatbed LTL/Final Mile, Logistics & Transportation Solutions.

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