Office Support Specialist I

3 weeks ago

Boston, United States Mass Rehabilitation Commission Full time

**The Massachusetts Rehabilitation Commission (MRC) is a learning and participatory performance culture with an emphasis on high performance teams, individual performance/contribution/impact, and engaging in activities to promote and support a program/division/agency (e.g., committee membership, Roadmap workgroup membership, presenting at Town Halls). In addition, MRC is an agency committed to diversity, equity, inclusion, and racial equity, as well as innovation, transformation, and change, and creating a culture of agility, excellence, and belonging.**

**Duties and Responsibilities (these duties are a general summary and not all inclusive)**:

- Supports Area Office staff with administrative and consumer related needs which includes variety of administrative support services for office personnel including scanning, faxing, mailing, etc.
- Follows office procedures, fiscal operations, and internal controls. Enters data into MRCIS, Utilizes MMARS for fiscal tracking, or Commbuys to ensure policy compliance and efficient and timely delivery of services to consumers.
- Monitor case service procedures relating to administrative functions in the area office, such as, statistical record keeping and reporting.
- Provides exceptional customer service to those seeking or receiving services at the front receptionist area by providing information or timely access to other office staff. Provide customer service support to our self-service Kiosk and phone. Responsible for interview room scheduling, and documentation collection for the Area Office.
- Participate in regular meetings (supervision, team meetings, etc.) with Office Support Specialist II (OSS II) to exchange information, discuss new policies and procedures, and recommend solutions to mutual problems and those presented by management.
- Participate in area office staff meetings conducted by Area Director (Administrator VI) on a regular basis.
- Support the Office Support Specialist II with any fiscal related duties as needed.
- Supports the Area office with scheduling of activities, usage of zoom, Microsoft Teams, and outlook calendar management.
- Perform other duties as required.

**Required Qualifications**:

- Excellent written, oral, and digital communication skills.
- Strong time management, planning, and organizational skills.
- Knowledge and the ability to maintain standard electronic filing systems and records.
- Ability to think creatively, analytically, and to work proficiently
- Ability to deal tactfully, maintain harmonious working relationship with others and establish rapport with persons from different ethnic, cultural and/or economic backgrounds.
- Proficient usage of Microsoft Office products including Excel and Outlook and other software programs.

**Preferred Qualifications**:

- Skilled in operating general office machines and equipment.

**About the Massachusetts Rehabilitation Commission**
- MRC provides services that break down barriers and empower people with disabilities to live life on their own terms. Our programs focus on vocational rehabilitation, community living, and disability determination for federal benefit programs. We are change agents and community builders. And we put the people we serve at the heart of everything we do. We envision a Commonwealth that is open to all, where everyone can seize their true potential and contribute fully to our communities and the world. Together with stakeholders, partners, and allies, MRC collaborates, problem-solves, and innovates to bring about a better Massachusetts for everyone—one that is truly equitable, accessible, and inclusive.

**Pre-Offer Process**:
Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

For questions, please the contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 and select option #4.

**Applicants should submit a **cover letter** and **resume** for the Office Support Specialist I - Boston requisition.**

**Qualifications**

**Minimum Entry Requirement**:
Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below:
**Substitutions**:
I. An Associate’s or higher degree with a major in business administration, business management or public administration may be substituted for the required experience*.
II. An Associate’s or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience*.
- Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Educational substitutions will only be permitted for a maximum of two years of the required experience.

**Comprehensive Benefits**

When you embark on a career with t

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