Technical Writer

3 weeks ago

Washington, United States NewEra Logic Full time

**Job Title**: Technical Writer

**Job Location**: DC Area, currently remote

**Responsibilities**:

- Author and maintain standard operating procedures (SOP), standardized communication templates, and SharePoint sites.
- Translating technical information into requirements documentation
- Update customer database and Outlook distribution lists of ~600 User Agencies and ~1000 Coordinators.
- Edit / review over 50 training Job Aids, Quick Start Guides and videos.
- Edit and manage ~60 law enforcement system requirements and test documents.
- Produce 12 monthly transaction reports and data queries, while managing 4 data management SOPs.
- Gathering information from various sources, providing data analysis, and recommending process improvements
- Providing additional general support, i.e., tracking policy directives and the strategic planning process, providing weekly and monthly status reports, etc.
- Tasks include:
**Requirements**:

- Experience reviewing and editing work products written by other team members.
- Mastery of English grammar, sentences syntax and formatting.
- Mastery of Microsoft Office 365 products including Word, PowerPoint, SharePoint, and Teams.
- Excellent writing skills, as well as the ability to communicate and collaborate effectively.
- Display a high degree of initiative and ability to work independently under minimum supervision in a fast-paced environment.
- Strong communication, organizational, and interpersonal skills.
- Customer service orientation with strong leadership, interpersonal, organizational, problem-solving, and strategic thinking skills.
- Must possess analytical thinking and problem-solving skills

**Preferred Requirements**:

- Experience in the federal government or law enforcement sector
- Three to Five years of specialized experience related to the duties described above
- Publisher or InDesign experience
- Microsoft Dynamics experience
- ServiceNow experience

**Education and Certifications**
- Bachelor’s Degree in Computer Science, Information Systems, Engineering, Business, or related scientific or technical discipline
- Ability to receive a security clearance
- US Citizen

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance

Experience level:

- 5 years

Schedule:

- Day shift
- Monday to Friday

Application Question(s):

- Are you US Citizen?

**Experience**:

- Technical writing: 5 years (required)
- Federal Contracting Space: 3 years (required)
- SharePoint: 3 years (preferred)

**Location**:

- Washington, DC (required)

Security clearance:

- Secret (required)

Work Location: Remote

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