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Guest Services

2 months ago

Chicago, United States Remington Lodging & Hospitality Full time

**What you will be doing**
- Greet all guests arriving and departing the hotel, hold the front doors as they enter and exit. Ensure guests feel welcome to the hotel, and provide excellent guest service.
- Carry baggage to the guest's room. Accurately tag and store luggage for guest as needed and maintain accurate records of incoming and outgoing luggage.
- Safely drive the hotel shuttle van.
- Have knowledge of the hotel property, hotel staff and hotel services, with hours of operation. Give clear and accurate directions to hotel facilities and rooms, as well as local area attractions.
- Suggest and "sell" the amenities of the hotel (i.e restaurant, lounge, spa, etc).
- Respond to request for bell services within 2 minutes.

**Requirements**:
**What we are looking for**
- High work ethic and self-initiative, ability to work in high pressure situations.
- May be required to work varying schedules to include nights, weekends, and holidays
- Proven experience with strong customer service skills, including ability to handle guest complaints and/or concerns.
- Possess a valid state driver's license (or chauffeur's license if required) and safely drive guest vehicles and/or shuttle van. Have proof of safe driving record as indicated by Motor Vehicle Record.
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests

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