Member Services Representative

4 weeks ago


San Diego, United States YMCA of San Diego County Full time

ID:
**18539**

Job Status:
**Accepting Applications**

**Are you a driven, energetic individual ready to dive in to a great job?**
**Are you known for being friendly and positive?**
**Are you 18 or older?**

**Want to go to the**
**Gym & Pool for FREE** **?**

**GROW YOUR CAREER AT OUR Y LOCATION BELOW**
Mission Valley YMCA
- Afternoon/Evening availability required (Between 1pm - 9:30pm)_

**Y would I apply?**
- FREE Complete Gym Membership
- FREE Workout Classes
- FREE Pool Access
- Work with Your Friends - Text them the link to this page now
- Build Your Resume
- Opportunities for Growth
- Community Involvement
- PART TIME Perks
- Complimentary Y Membership
- Paid Sick Leave
- Paid Professional Development Opportunities

**Sound good? (We think so, too) Here’s what you would do**:

- Educate members that the YMCA is a non-profit charitable organization
- Conduct member interviews with the intention of connecting members to membership and programs based on individual interests and goals
- Monitor access to facility by ensuring members and participants check-in upon arrival to the facility
- Answer all incoming phone calls in a courteous and timely manner; route incoming calls to appropriate departments and staff
- Maintain working knowledge of branch and association programs in order to communicate and share information to members and participants
- Greet, interview and tour future members using cause-driven sales and engagement techniques
- Conduct member engagement and conversion efforts for all membership inquiries and tours which did not result in a join

**“OK, I’m sold” What do I need to qualify?**
- Must be 18 or older
- 6 months of sales and relationship-building experience a plus
- Passion, enthusiasm, and commitment to the mission and cause of the YMCA
- An enthusiastic personality with the desire to serve members, volunteers, guests, participants and staff to create a culture of service within our centers
- Strong interpersonal, verbal and written communication skills with the ability to relate effectively to diverse groups of people from all social and economic segments of the community
- Ability to work as part of a team and develop harmonious relationships with staff, members, guests and volunteers
- Conflict resolution skills, and ability to demonstrate sound judgment and initiative
- Ability to effectively manage multiple tasks simultaneously with attention to detail
- Possess basic math, grammar, and spelling skills to complete transactions
- Bilingual Spanish/English preferred
- CPR/AED and First Aid, both Adult and Infant/Child, certification required within 30 days of hire and must be from one of the following certifying organizations:

- American Red Cross
- American Heart Association
- American Safety & Health Institute

**Job Type**: Part-time

Pay: $17.00 - $20.19 per hour

Work Location: In person



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