Director of Clinical Operations

4 days ago

Phoenix, United States BIGH Management Full time

Description:
**Job Summary**:
Working closely with Medical Directors and Senior Leadership Teams, the Director of Clinic Operations plays a crucial role in planning, directing, and evaluating all activities within HealthyU clinics in Arizona. This position focuses on achieving efficiency in clinic operations while ensuring the delivery of high-quality patient services.

**Supervisory Responsibilities**:
The Director of Clinic Operations will oversee the following departments through Managers and Supervisors.
- Contact Center
- Facilities and Procurement
- Clinic Operations, West Region
- Clinic Operations, East Region
- Outpatient Based Labs (OBL) Operations
- Surgical Support and Coordination

**Duties/Responsibilities**:
**Strategic Leadership**: Collaborates with senior management to develop and implement strategic plans for clinic operations across multiple locations while ensuring alignment with organizational goals and objectives.

**Staff Management**:Leads and mentors clinic managers, administrative staff, and clinical teams. Fosters a positive work environment, acts as a strong culture ambassador, encourages professional development, and addresses performance issues. In collaboration with the People Team, establishes appropriate staffing levels that are in line with the Budget.

**Financial Management**:Responsible for department budgeting, financial forecasting, and resource allocation for clinic operations. Works closely with finance department to ensure timely collection of co-pays and patient balances.

**Quality and Compliance**: Establishes and maintains quality standards for patient care, compliance, and safety. Implements best practices and drives continuous improvement activities for clinic operations.

**Workflow Optimization**: Streamlines clinic operations, appointment scheduling, patient flow, and administrative procedures for front and back-office functions. Develops and implements standard workflows and policies.

**Patient Experience**:Champions patient-centered care. Monitors patient feedback, addresses concerns and implements improvements to enhance overall experience.

**Data Analysis and Reporting**:Utilizes data analytics to access clinic performance, track key performance indicators and make data-driven decisions.

**Collaboration**: Works closely with providers to optimize care delivery for patients.

**Emergency Preparedness**: Develops and implements emergency response protocols for clinics.

**Community Engagement**:Represents the organization at community events, builds relationships with local stakeholders and promotes clinic services.

**Requirements**:
**Required Skills/Abilities**:
Excellent verbal and written communication skills.

Strong leadership, communication, and interpersonal skills.

Excellent organizational skills and attention to detail.

Analytical and problem-solving skills.

Knowledge of healthcare regulations and compliance

Proficient with Microsoft Office Suite or related software.

Excellent time-management and organizational skills.

**Education and Experience**:
Associates or higher degree in business or healthcare related field

Minimum of 5 years of experience in healthcare operations with a minimum of 2 years of supervisory/managerial experience.

Multi-specialty care experience preferred.

**Physical Requirements**:
Prolonged periods of sitting at a desk and working on a computer.

Traveling between clinics on a regular basis

Must be able to lift up to 15 pounds at times.

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