Assistant Program Manager
4 weeks ago
**Purpose**:
Hope the Mission provides a safe, low-barrier, and supportive 24-hour residence to persons experiencing homelessness. Clients will receive shelter, food, case management & housing navigation services to support them in obtaining permanent housing. Working under the supervision of the Program Manager, the **Assistant Program Manager **leads and oversees all programmatic and operational functions for the site, provides oversight to shelter support staff, and fulfills the mission by successfully providing leadership and supervision for the program. The **Assistant Program Manager **ensures that new projects, supportive services, and housing programs are in-line with best and evidence-based practices for working with people experiencing homelessness (e.g., Trauma-Informed Care Principles, Harm Reduction, and Housing First). This position requires being on-call as needed to respond to emergencies and driving (Travel: 25%).
**Specific Duties-Programmatic**
- Provide overall direction and oversight of all programmatic components including accurate, up-to-date, data collection, quality assurance, and contract management adhering to guidelines set for in the Scope of Work. Includes but is not limited to:
- Manage timely progress of program goals, objectives, and performance targets, making necessary adjustments in a timely manner to improve outcomes.-
- Ensure program/contract compliance as per guidelines and requirements mandated by the programs, regularly reviewing logs, records, and data.-
- Conduct regular file reviews to ensure the accuracy and integrity of all documentation.-
- Assist with client issues as needed (conflicts and complaint resolution) using de-escalation and mediation techniques.-
- Ensure implementation of housing first, harm reduction, and trauma-informed care methodologies when appropriate.-
- Oversee the development, enhancement, delivery, and modifications (as needed) of services provided, adjusting when necessary.- Oversee implementation of problem-solving strategy, interventions, and screening tools.- Oversee provision of emergency service referrals (domestic violence, human trafficking & sexual assault) and warm handoff referrals when appropriate.- Oversee and manage all staff and the corresponding job duties assigned to each position.- Serve as an agency representative at professional and community meetings such as working/planning groups, coalitions, etc.; attend various community meetings as directed by the supervisor.- Collaborate/participate in fundraising efforts to support program operations as needed.- Coordinate with other agencies and partners to ensure consistent and accurate dissemination of information, provision of services, and adherence to program requirements.- Provide training and support to staff.- Assist in the development of written rules, procedures, and program guidelines.- Maintain accurate and complete participant files, exit files, timesheets, daily activity logs (if applicable), mileage logs, payment reimbursement, and other reports as directed.- Establish and maintain positive, productive working relationships with community partners and community stakeholders including mental health programs, shelter programs, local law enforcement, local neighborhood councils (and other local officials), and providers of services and resources to homeless persons.- Attend staff meetings, case conferences, and training workshops. and community meetings as needed.- Ready to sub another’s role if needed due to absence.- Update monthly OSHA forms.- Monitor the medication cabinet and review all medication records.- Review shift reports to monitor staff performance and compliance.- Follow-up on all incident reports and Grievances- Conduct and participate in training for the Program staff.
**Specific Duties-Operations**
- Ensure that the property and its surroundings is well maintained and clean.- Regularly inspect bathroom facilities to verify clean, sanitary conditions.- Report any maintenance issues or need for repairs to the supervisor in a timely fashion.- Regularly inspect units, dorms, and rooms, to ensure they are in working order.- Train janitorial and hygiene staff in proper protocol for site/bathroom maintenance.- Submit all supply orders to the supervisor in a timely fashion.- Assist with coordination of resident chores and assignments; oversee the maintenance of shelter linen, clothing, and supply rooms.- Ensure monthly safety and fire drills are conducted.- This position may require site relocation at the agency’s discretion.
**Other Duties**
- Performs any other duties, projects, and responsibilities the **Program Manager** assigns.- Work in collaboration with the outsourced security guard to ensure the safety of participants, staff, volunteers, and visitors on the property.- Trains staff on the use of security and surveillance systems.- Observe department guidelines to conduct personal business during breaks and lunch hours.- Project a positive p
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