Patient Access Specialist

2 weeks ago

Phoenix, United States Optum Full time

**$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS**
- Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

The** Patient Access Specialist** functions as an integral member of the team and is the first point of contact for all persons inquiring about the provider’s practice. The primary role is to organize the practice’s daily activities and paperwork.

This position is full-time, Monday - Friday 8:30am to 5:00pm. Employees are required to work during our normal business hours of 7:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.

We offer 4 weeks of paid training. The hours during training will be 8:00am to 4:30pm, Monday - Friday. Training will be conducted on-site.

**Primary Responsibilities**:

- Verifies insurance eligibility and benefits on all assigned accounts using electronic verification systems or by contacting payers directly to determine level of insurance coverage. When contacting payers directly, utilizes approved scripting
- Obtains referral, authorization and pre-certification information and documents this information in system
- Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due
- Proactively identifies and leads department process improvement opportunities
- Works on Special Projects as needed
- Performs the duties of a Patient Access Representative
- Maintains up-to-date knowledge of specific admission, registration, and pre-registration requirements for all areas

**What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include**:

- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications**:

- 2+ years of Customer Service experience such as hospital, office setting, customer service setting, or phone support
- 1+ years of electronic health record experience
- Must be able to work 100% onsite 625 N. 6th St. Phoenix, AZ
- Must be 18 years of age OR older
- Ability to work during our normal business hours of 7:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends

**Preferred Qualifications**:

- 1+ year of experience with prior authorizations
- Experience with Microsoft Office products
- Experience in a Hospital Patient Registration Department, Physician office or any medical setting
- Working knowledge of medical terminology
- Understanding of insurance policies and procedures
- Experience in insurance reimbursement and financial verification
- Ability to perform basic mathematics for financial payments
- Experience in requesting and processing financial payments

**Soft Skills**:

- Interpersonal, communication and customer service skills

**Physical and Work Environment**:

- Standing for long periods of time (10 to 12 hours) while using a workstation on wheels and phone/headset.
- At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._
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