Customer Service Representative

2 weeks ago

Grand Rapids, United States Skytron LLC Full time

Join a team that improves patient outcomes, through innovative and flexible solutions to the acute care market When you work for Skytron, you get so much more than a job, including:

- Hybrid work arrangement
- Comprehensive benefits package, beginning day one
- Annual Pool Bonus
- Paid vacation, personal days, and holidays
- 401(k) and Profit sharing
- Tuition reimbursement program
- Onsite gym
- Family-owned and operated business

**As the Customer Service Representative, you will**:

- Review and interpret equipment job files, entered by the Customer Service Specialist, including: purchase orders, quotes, delivery requirements, and other authorized representative/customer specifications
- Communicate with assigned authorized representatives throughout the equipment order fulfillment process, ensuring orders are on track for scheduled delivery
- Work closely with key stakeholders to verify inventory status, shipping and delivery requirements, and other customer specifications for equipment orders
- Coordinate shipment activity, including but not limited to: preparation of shipping documentation, notification and confirmation of shipment, coordination of equipment returns, and processing freight claims for damaged products
- Enter bill of material and quote data lines into ERP system, recording any discrepancies with the original quote or purchase order
- Work closely with assigned authorized representatives to resolve any discrepancies that may arise after customer approval of product configurations
- Respond to inquiries from customers and authorized representatives related to order status, inventory availability (through the feasibility process), pricing, and freight estimates
- Provide return authorizations related to capital equipment and demo equipment, determining the proper credit due and inventory disposition for each item
- Handle post-shipment billing of equipment orders to customers and authorized representatives, recording any final adjustments that may occur
- Work with internal Credit Analysts to create revised invoices, as needed
- Work on behalf of authorized representatives and customers to resolve order issues, such as inventory availability and other time-critical challenges

**For success in this role, you will**:

- Capably handle required administrative functions
- Verify work to ensure accurate results, requiring mínimal rework
- Follow work instructions, procedures, safety guidelines, and company policies
- Meet productivity standards
- Listen to others, expressing ideas, both orally and in writing
- Give customer needs priority, responding quickly to concerns and demonstrating a desire to assist others
- Be internally motivated and work well with mínimal supervision
- Devise workable solutions or consult with secondary resources to devise solutions
- Have a college degree or 3-5 years of relevant experience serving the needs of customers in retail, wholesale, or manufacturing environments
- Have 1-3 years of demonstrated success in customer service, order fulfillment, or project coordination or facilitation (strongly preferred)
- Be proficient in Microsoft Office programs, including: Word, Outlook, PowerPoint, and Excel
- Previous experience with an MRP / ERP system (strongly preferred)
- Have the ability to handle multiple projects at once, work under pressure, and meet deadlines

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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