Industrial Operations Specialist

3 days ago

Houston, United States RelaDyne Full time

**Industrial Operations Specialist**

**Job Objective**: The Industrial Operations Specialist is responsible for supporting all aspects Industrial activity, including sales, operations, and administration. A successful Industrial Operations Specialist is capable of coordinating with a dispersed team across multiple geographies and functions, including Sales, Operations and Finance, while embodying the values of Safety, Quality, Delivery, and Cost excellence.

**Essential Duties and Responsibilities**:In addition to the essential job functions described below, all associates will perform duties requested by management.

Sales Operations Support
- Assist sales team with preparation of quotations
- Support compilation of Project Summary Reports at conclusion of field service projects
- Create and update opportunities in Salesforce, as needed
- Post documents against Salesforce opportunities, as required
- Manage flow of sales quotations to ensure receipt of all proper approvals
- Submit quotations to customers, as needed

Field Service Operations Support
- Assist with creation and maintenance of Work Orders in Salesforce Field Service
- Maintain operations personnel schedule in Salesforce Field Service
- Service as an administrator of Salesforce Field Service platform
- Provide training to field service personnel on use of Salesforce Field Service
- Create and update Youreka forms as needed

Travel and Administrative Support
- Coordinate LubeServ site implementation activities for new accounts
- Assist Operations team with sourcing of project lodging to obtain discounts on longer term projects
- Serve as administrator for Concur platform, to include assisting users with access issues, new user setup, expense questions and training
- Support RRS leadership team as needed

Other
- Professionally represent the company at all times ensuring quality customer service
- Abide by all policies, rules, and regulations of the company including all applicable safety rules, regulations, and procedures
- Support corporate programs, goals, and initiatives of the company
- Maintain communication with management with regards to problems and opportunities in the business
- Work overtime as needed

**Knowledge, skills, and abilities**:

- Minimum education required— high school diploma or related & relevant work experience.
- Interpersonal skills. Above-average verbal/written communication skills.
- Must have a high degree of patience to address issues as they arise relating to customers and internal stakeholders
- Computer skills, Word, Excel, Powerpoint
- Capable of analyzing issues and developing solutions
- Ability to be creative and innovative
- Judgment and decision-making ability
- Listening skills
- Organization and time management skills

**Physical Requirements**:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions.
- Vision: minimum vision required to prevent injury from oneself and others
- Hearing: perceiving the nature of sounds with or without correction
- Talking: expressing or exchanging ideas by means of the spoken word
- Lifting small, weighed objects constantly; 20-pound objects frequently and 25-50-pound objects occasionally
- Climbing ladders, stairs, and ramps
- Balancing, pushing, and pulling.
- Crouching, kneeling, reaching, and grasping objects.
- Walking: move about inside the office and/or branch facilities as well as airport/travel needs
- Sit/Stand: Must be able to remain in a stationary position 50 percent of the time.
- Capable of traveling as required.

**Frequently Used Equipment**:

- Computer
- Phone

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