Customer Care Specialist

2 weeks ago

Aventura, United States BABOR BEAUTY GROUP AMERICAS Full time

Responsible for customer service and sales of skincare products to both B2B and B2C customers. Acts as a BABOR ambassador and be knowledgeable of the product features and benefits, product sales and promotions. Understands treatment protocols & product ingredients.

Provide and sell value-added services, foster customer relationships, and solidify our position within existing accounts.

Must be self-motivated, have a strong desire to succeed and the ability to create a special rapport with people. Competitive wages and benefits will be offered.

Essential Duties and Responsibilities (but not limited to):

- Receive inbound calls including sales leads and calls from current and potential customers.
- Place outbound follow-up calls to sales leads and potential customers to purchase products.
- Take orders, upsell promotions, introduce new product launches, and invite customers to educational opportunities and webinars.
- Process, release and manage orders on computer through company?s ERP software and CRM tools, currently to include EOD Electronic Invoice submissions.
- Process credit memo?s, refund payments on different payment platforms and adjust inventory as needed after credit memo is completed.
- Process payments, send payment confirmations and new statements for all partners paying by credit card that are not on autopay.
- Manage inventory listing on Birchstreet for Omni Partner?s.
- Manage SDS Sheets on BABOR America?s Team site to ensure all active products are included and new ones are added.
- Answer questions about product details, the company and assist customers with any issues that may arise. Escalate any issues to management appropriately.
- Manage the web chat dialogue feature allowing a quick and convenient method for customers to seek answers.
- Perform account maintenance activities.
- Meet quality assurance and other key performance metrics.
- Other office duties as required.

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