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At Riverside, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our organization is running optimally and safely, helping keep the community healthy. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to succeed in our close-knit, safety-focused culture working together as a team. The careers we offer are meaningful because the work we do matters. Join us

FTE: 0.400000

Shift: Afternoons (Every Weekend = Saturday and Sunday, 10:30 am to 7:00 pm. Rotating Holiday hours may vary.)

Location: RIVERSIDE MEDICAL CENTER

Summary:
The Patient Access Associate II must be competent in the following: registering, insurance/Medicare/Medicaid compliance and strong customer service skills, and processing drop-off specimens. The Patient Access Associate II must have the ability to work independently in a fast-paced environment. The Patient Access Associate II must project a mature, compassionate, concierge-style customer attitude and professional demeanor. Interacting in a customer-focused and compassionate manner to ensure patients and their representatives needs are met, and that they understand the hospital's revenue cycle expectations, including resolution through various payment options. The Patient Access Associate II will accurately collect, analyze and record demographic, insurance/financial and clinical data from multiple sources, and obtains other information and signatures necessary for registration and billing. Effectively screens for compliance with payer requirements for medical necessity and precertification and completes third-party eligibility and benefit verification to ensure accurate payment is secured.

Experience/Education Requirements:

- High school diploma or its equivalent
- EKG tracings preferred
- Computer literate
- Medical terminology preferred
- Office or other clerical experience preferred
- Ability to read and write in English. Verbal skills required to interact on the telephone or in person in a courteous and respectful manner
- Ability to do general arithmetic
- Prior knowledge of payer regulatory compliance and HIPAA Privacy and Security requirements
- Detail oriented, committed to accuracy, ability to problem solve
- Understanding of the hospital revenue cycle

License or Certification Requirements:
None

**Responsibilities**:

- Attends all mandatory department meetings, applicable classes, and OLIE courses.
- Ensures the highest level of customer satisfaction is provided by self and department.
- Greets patients using appropriate scripting and in a friendly inviting manner.
- Directs or escorts patients to the appropriate location.
- Interacts in person and on the telephone in a courteous and respectful manner.
- Identifies self to all internal and external customers during direct communication.
- Calls ED staff when visitors present at desk to inform them of a visitor for a patient and directs the visitor according to ED Staff's response.
- Quick admits patients accurately and timely.
- Uses the policy to accurately identify the patient and does not create duplicate medical record numbers.
- Enters primary care physicians name and any additional information needed accurately.
- Prints stickers and armbands patients.
- Work independently and as a team member.
- Works with triage so each patient is visually assessed before leaving the check in area.
- Monitors department supplies and assists in stocking work areas.
- Keeps work area clean and orderly.
- Monitors fax/copy machine and reports any issues.
- Appropriately dispositions patients presenting to appropriate locations (i.e. Outpatient Center, Labor and Delivery).
- Assists in training of new employees.
- Appropriately accesses patients presenting that may have special needs (i.e. Wheelchair, emesis basin, or immediate attention).
- Acts as a team member assisting with finding or providing coverage for call-offs to ensure department has proper coverage and follows the specific Coordination Center policy for vacations, call-offs and coverage procedures.
- Monitors waiting room and is aware of all patients/visitors making sure they are informed, especially regarding processes and wait times.
- Assist with transportation of patients within the hospital.
- Accurately collects and analyzes all required demographic, insurance/financial, and clinical data necessary yo register patients from all payer classes.
- Verif ie s and updates all new and previously recorded information.
- Electronically records information on a timely basis and before patient is discharged.
- Follows EMTALA, HIPAA, Payer and other applicable regulations and registration standards.
- Accurately collects and scans required documents for registration, including labels, and ID bands.
- Appropriately explains, secures, and witnesses all signatures requir