Mortgage Loan Consultant

Overview:
At Community Bank System, Inc. (CBSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 230 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CBSI, we offer competitive compensation, good benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

**Responsibilities**:
As a member of the Retail Banking Team, the Mortgage Consultant originates mortgage loans to meet individual and department production goals. Loans must be originated in accordance with bank policies and investor and regulatory guidelines, with an emphasis on delivering superior customer service. The Mortgage Consultant is responsible for establishing and maintaining strong professional ties to area business generators by executing a sales call program to service realtors and other referral sources to develop new mortgage business.
- Solicit quality loans that meet the criteria of current product offering
- Inform customers of the institution's loan programs, underwriting guidelines and applicable government regulations.
- Schedule appointments to fit the needs of the customer whether on company premises or at a mutually convenient location. Coordinate such appointments with associates.
- Personally interview all applicants to collect and analyze pertinent information regarding income, assets, debts and credit data. Determine which products best meet the needs and financial circumstances of the potential borrower, and advise them regarding the features and benefits of different loan programs.
- Cross-sell company products and services by referring customers to the appropriate individual or department to include: deposit accounts, trust services, business banking, consumer lending, insurance and personal financial services, and any other product or service offered by the company to promote a complete banking relationship.
- Communicate complex approvals, denials and counter-offers to the applicant and other parties as appropriate, maintaining strict confidentiality of critical customer financial information.
- Develop new loan business by continuously marketing to former satisfied customers, real estate agents, home builders, attorneys, accountants, financial planners and other potential referral sources.
- Represent the bank in local business and community organizations and events to develop additional business. May present seminars to general public and real estate community for community outreach and to promote additional business.
- Develop and maintain current competitive market information. Keep informed of trends and developments in the local market, as well as changing rules and regulations pertaining to the mortgage industry.
- Actively participate in ongoing training and education as directed by Manager.
- Stay abreast of, and participate in, community outreach programs within the MLC's designated territory to ensure the bank remains a partner to groups of low to moderate income (LMI) and those in a protected class.
- Ensure exceptional customer service, both internal and external by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements, demonstrating a commitment to professional ethics and complying with all Federal and State compliance policies.
- Comply with established operating policies and procedures in order to maintain adequate controls and to support the Bank's adherence to outside regulatory requirements.
- Maintain overall responsibility for the loan file and documentation through processing, underwriting, closing, and post-closing by following the transaction through to its conclusion.
- Respond to inquiries relating to mortgage lending, or to requests from other Bank personnel, customers, etc.
- Complete annual training requirements pertaining to Federal and State laws/regulations on or before due dates and attend in-house training pertaining to sales, service, and technology throughout the year.
- Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all job-specific training requirements in a timely fashion.
- Perform other related duties as ass