Product Support Specialist

1 week ago

South Houston, United States USA INDUSTRIES LLC Full time

**OVERVIEW**:
USA Industries, LLC. (USAI) is an ISO 9001:2015 certified, American manufacturer. USAI exists to rapidly deliver essential products and innovative solutions to its customers. The company specializes in the design, production, and supply of Piping Isolation & Testing Products, Flow Measurement Products, Heat Exchanger Tools, and Tube Plugs. Our products are critical to safe and effective construction, maintenance, and repair of piping systems and heat transfer equipment found in refineries, petrochemical and chemical plants, power plants, and other industrial processing and commercial facilities throughout the world. We support our customers 24/7/365 during their construction projects, turnarounds, shutdowns, routine maintenance, and emergency repairs. USA Industries boasts an established product line, multiple patents, in-house engineering/design, state-of-the-art machines, and unrivaled customer service.

At USA Industries, we believe an accountable workplace is built upon a foundation of **trust**. We **support** one another and value open, honest **communication**. We meet the needs of each other and our customers through **collaboration** and **creative solutions**.

USAI differentiates itself as a leading designer, manufacturer, and supplier through the innovation, responsiveness, and professionalism of its employees. At USAI, each employee brings unique ideas and experiences to the organization while gaining new, valuable knowledge and skillsets. Every individual at USAI is an integral part of a unified team, focused on continuous growth of the organization under its mission, vision, and values.

**JOB SUMMARY**:
As a Product Support Specialist at USA Industries, you will be integral to ensuring the optimal performance and satisfaction of our customers with our diverse range of products, specifically focusing on our GripSafe product line. Your mission is twofold: to provide professional support in training services and to ensure the seamless safe testing and installation of USAI isolation products. This responsibility includes providing expert assistance and guidance to customers regarding our products, addressing their queries, concerns, and technical issues with professionalism and efficiency. In this fast-paced and customer-centric role within an ever-evolving market landscape, you will leverage your product knowledge and problem-solving skills to deliver exceptional support that exceeds customer expectations.

This position demands close collaboration with various internal teams, including sales, engineering, and manufacturing, to facilitate seamless resolution of customer issues and to drive continuous product improvement. As a key liaison between customers and the company, you will play a pivotal role in gathering valuable feedback, identifying trends, and contributing to product development initiatives.

Joining USA Industries as a Product Support Specialist offers an exciting opportunity to thrive in a dynamic environment while contributing to the success and growth of a company committed to excellence and innovation. With the support of a dedicated team and access to ongoing training and learning opportunities, you will have the platform to enhance your skills, build strong relationships with customers, and make a meaningful impact on our business success.

**JOB DUTIES AND RESPONSIBILITES**:

- Embrace and exemplify company’s core values of Trust, Support, Communication, Collaboration, and Creative Solutions.
- Serve as the go-to authority for all matters related to USAI's isolation products, providing comprehensive knowledge and guidance to internal teams and external clients.
- Conduct thorough inspections of isolation plugs, meticulously disassembling and scrutinizing components for wear, warping, or defects using precision inspection tools, gauges, and testing equipment. Execute necessary repairs and rebuilds to maintain product integrity.
- Execute proactive maintenance procedures both on-site and in the shop environment to prolong the lifespan and reliability of USAI's products, ensuring optimal performance and safety for our customers.
- Identify potential opportunities for USAI products and services, contributing to the company's strategic growth objectives.
- Develop and deliver comprehensive on-site and remote training sessions for clients, sales teams, and internal staff, empowering them with the knowledge of product features and benefits, as well as the skills to effectively utilize USAI products.
- Follow up on leads and training requests, efficiently managing schedules for client visits and support trips to maximize productivity and customer satisfaction.
- Collaborate closely with sales and engineering teams, providing technical support during field trials and offering invaluable insights to drive product enhancements and customer satisfaction.
- Oversee and manage field services and start-up services as required, ensuring seamless execution and customer satisf

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