Collections Specialist

2 weeks ago


Sugar Land, United States ABM Industries Full time

**Benefit Information**:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management

**Responsibilities**:

- Conduct monthly meetings with team to review key metrics, identify trends, and explore opportunities for performance improvement, including staff training and enhancing communication.
- Act as a resource to staff, providing guidance, answering questions, and assisting with any collection-related problems that may arise.
- Create, monitor, and report ongoing data analysis on key performance indicators (KPIs) to drive department efficiency.
- Collaborate with internal departments to resolve customer issues that impact timely payment collection.
- Cultivate and maintain strong relationships with stakeholders and customers, gaining a deep understanding of their payment arrangements. Using this knowledge to negotiate payment plans and settlement agreements.
- Consistently prepare and communicate annual performance appraisals, monthly feedback sessions, continuous development plans, and quality reviews for the team.
- Provide leadership and support development and implementation of new systems, special projects/initiatives, and improve processes. Assist the Manager in ensuring the staff adheres to company policies and standard operating procedure (SOPs).

**Minimum Requirements**:

- Bachelor’s degree or equivalent experience.
- 2 to 5 years of supervisory experience.
- Demonstrated sense of urgency in addressing internal and external customer needs
- Attention to detail and ability to work independently.
- Proven ability to prioritize tasks and effectively manage time.
- Willingness to embrace new challenges and take additional responsibilities.
- Preferred experience with financial / SOX requirements.
- Beginner to Intermediate Microsoft Office skills (Outlook, Word, & PowerPoint)
- Preferred intermediate to Advanced Excel skills (v-lookups, sum-ifs, pivot table, etc.).
- Experience with large ERP systems preferred JDE and Oracle Financials, is highly desirable.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.


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