Director - Portfolio Operations

3 weeks ago

New York, United States NYU Langone Health Full time

**NYU Langone Health** is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. _For more information, go to _nyulangone.org_, a_nd interact with us on _LinkedIn_, _Glassdoor_, _Indeed_,_ _Facebook_, _Twitter_, _YouTube_ and _Instagram_._

**Position Summary**:
We have an exciting opportunity to join our team as a Director - Portfolio Operations.

**Responsibilities**:
**Primary Responsibilities include**:

- Lead the Real Estate operations team in the development and oversight of maintenance and operational programs to deliver a class A experience across the NYULH commercial portfolio.
- Ensure the Real Estate operations team consistently provides prompt and efficient service to occupants and end users throughout the portfolio. Drive customer focus within all areas of operational activities and ensure that effective relationships are maintained with key leadership contacts.
- Coach, develop, guide, and motivate a professional commercial real estate (CRE) team, focusing on professional growth and job performance; conduct talent assessments; manage conflict, and resolve problems to ensure optimal staff outcomes.
- Coordinate the collection, analysis, and reporting by the facility management team of statistical data and analysis to provide accurate and current assessment of facility management objectives, work order productivity, cost savings and improvements. Review work order metrics to identify service gaps and recurring issues and provide corrective actions.
- Ensure properties are managed in compliance with all applicable laws, codes, and standards, including any requirements of third-party regulators such as DOH, The Joint Commission, CMS, EPA, GME, LCME, and others

**Minimum Qualifications**:
To qualify you must have a Bachelors degree is required (Masters preferred) with at least 10-15 years relevant, full-time experience in facilities management, real estate, planning and project management in the field of healthcare, education, life sciences, or a related area. Strong planning and management experience, familiarity with building mechanical systems, excellent oral and written presentation skills, and highly-developed communication skills are essential to success in this role.

**Preferred Qualifications**:
Ability to synthesize information from many sources to create, articulate, and implement management strategies that will improve service delivery efficiencies and alignment of goals and expectations between the RED+F and the portfolio tenants;
Capacity and initiative to function independently, assuming ownership and responsibility for daily management and the ability to follow-through on assignments without regular supervision or prompting;
Familiarity with major planning and real estate development processes (applicability in the healthcare arena is preferred but not essential);
Leadership to drive projects, manage teams, motivate people, and work within diverse, cross-functional teams to achieve common objectives and deliver results;
Ability to establish and maintain respect of peers and team members;
Exceptional organizational skills and keen attention to detail and accuracy with an ability to manage multiple projects, prioritize work, manage timelines, and control project budgets;
Proficiency with the technology and media necessary to communicate and reach our tenants in a manner that is open, accessible, and clear; and
Discipline, maturity, and composure necessary to perform professionally within a demanding environment and navigate a challenging and ever-changing landscape.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $146,384.38 - $218,914.08 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, d

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