Guest Service Agent

2 weeks ago


Windsor Locks, United States Candlewood Suites Full time

Job Overview:
**Responsibilities**:

- Greet guests upon arrival and departure in a friendly and professional manner
- Assist guests with check-in and check-out procedures
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Handle guest inquiries, requests, and complaints promptly and courteously
- Process reservations and cancellations accurately
- Maintain knowledge of hotel services, amenities, and local attractions to provide recommendations to guests
- Ensure the lobby area is clean and presentable at all times

**Skills**:

- Experience in guest services or hospitality industry preferred
- Strong customer service skills with a friendly and approachable demeanor
- Excellent communication skills with fluency in multiple languages being a plus
- Ability to handle guest relations effectively and resolve issues efficiently
- Knowledge of hotel management procedures and practices
- Exceptional phone etiquette and interpersonal skills

**Job Type**: Part-time

Pay: $16.00 - $17.00 per hour

**Benefits**:

- Employee discount
- Flexible schedule
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays

Work setting:

- In-person

Ability to Relocate:

- Windsor Locks, CT 06096: Relocate before starting work (required)

Work Location: In person


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