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Guest Service Agent
2 weeks ago
Job Overview:
**Responsibilities**:
- Greet guests upon arrival and departure in a friendly and professional manner
- Assist guests with check-in and check-out procedures
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Handle guest inquiries, requests, and complaints promptly and courteously
- Process reservations and cancellations accurately
- Maintain knowledge of hotel services, amenities, and local attractions to provide recommendations to guests
- Ensure the lobby area is clean and presentable at all times
**Skills**:
- Experience in guest services or hospitality industry preferred
- Strong customer service skills with a friendly and approachable demeanor
- Excellent communication skills with fluency in multiple languages being a plus
- Ability to handle guest relations effectively and resolve issues efficiently
- Knowledge of hotel management procedures and practices
- Exceptional phone etiquette and interpersonal skills
**Job Type**: Part-time
Pay: $16.00 - $17.00 per hour
**Benefits**:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
Work setting:
- In-person
Ability to Relocate:
- Windsor Locks, CT 06096: Relocate before starting work (required)
Work Location: In person
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