Luxury Movie Theater Food Runner

2 weeks ago

Jupiter, United States Cinépolis Full time

ROLE PURPOSE:
Runners are the glue that holds our service together Their focus is to deliver ordered food and drinks to guests, but they have a huge impact on creating excellent service that keeps guests coming back again and again. They ensure orders are delivered correctly and promptly, and that the guests have all that they need to enjoy the film and their meal. Their enthusiasm, attention to detail, and hospitality are what sets our dining in experience apart from the rest.

RESPONSIBILITIES
- Deliver concessions items, kitchen items, and bar items to guests including utensils, sauces, and napkins while embodying Nice and Amazing Service by following all In Seat Dining procedures.
- Work closely with expediter to ensure all food is delivered simultaneously, in high quality and in a timely fashion.
- Demonstrate Commitment, and Integrity at all times - double check that orders are correct and complete and communicate with kitchen/expediter/supervisors if they are not.
- Guide guests through the menu and suggest promotions, add-ons, or upselling, demonstrating knowledge of menu and Cinepolis offerings if guests would like to order more items.
- Clean auditoriums removing all dishes, trash, and providing managers with any found items.
- Be of service to your team members and assist them when needed including scanning tickets for guests, cleaning and restroom checks, and ringing up guests at concessions or box office.
- Navigate guest complaints and assist with requests or direct them to proper resource if unable to assist.
- Be cognizant of issues with movie projections-communicating with management when issues arise.
- Complete all opening, mid and closing procedures
- including but not limited to other duties.
- Acknowledging guest by Cinépolis standards.
- Attend and participate in trainings and meetings

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change or be added at any time per the business needs.

Cinépolis USA is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

**Job Type**: Part-time

Pay: From $10.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Referral program

Shift:

- 8 hour shift
- Night shift

Weekly day range:

- Weekends as needed

Application Question(s):

- Are you available to work nights, weekends, and all major holidays?
- Are you at least 16 years of age?

**Experience**:

- Restaurant Experience: 1 year (preferred)

Work Location: In person

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