![Edge Broadband](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
1 week ago
**Customer Service Representative (CSR)**
**About The Role**:
Edge Broadband is constantly expanding its broadband footprint and enhancing product offerings. In this role you will be expected to educate, explain and ultimately sell our products and services to new existing customers using a consultative sales process.
**What You’ll Do**
- Sell our products and services to new and existing customers.
- Update customer accounts through computer-based systems.
- Gains product/service knowledge, working knowledge of telephony technology and industry.
**Do You Have?**
- Good telephone communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proper discretion in evaluating/elevating customer issues.
- Ability to resolve customers’ complaints
- PC skills (Windows), 10-key and keyboarding skills.
- Experience resolving billing inquires.
**Even Better**:
- The ability to take initiative and accountability in obtaining general knowledge of billing systems and order entry
- Must be able to multi-task, access and update customer records while simultaneously interacting with the customer while on the phone
- High School Diploma or equivalent
- Bilingual is a plus
**Our Benefits**:
- Medical, Dental, Vision Insurance Plans
- 401K Plan
- Long Term/Short Term Disability
Pay: $17.00 - $20.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Experience level:
- 1 year
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
- In-person
- Office
Ability to Relocate:
- Elkhorn, WI 53121: Relocate before starting work (required)
Work Location: In person
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