(Usa) Store Lead

3 weeks ago

Springfield, United States Walmart Full time

Position Summary...

What you'll do...

Directs and guides members of management and hourly associates on proper customer service approaches and techniques by modeling excellent

customer service (for example, tour to teach); ensuring customer needs, complaints, and issues are successfully resolved within company guidelines

and standards; building relationships with associates to ensure proper feedback; and answering questions or providing information to customers and

associates.

Drives and ensures the financial performance of the facility by confirming that budgeted sales, wages, and other expenses are achieved; assisting the

store manager in leading the management team in controlling expenses and wages to ensure expenses are indexed to sales; creating and

implementing plans to improve the financial performance of the facility; creating budgets to align with business need; and analyzing economic trends

and community needs for budget forecasting.

Participates in community outreach programs and encourages and supports associates in serving as good members of the community by establishing

and maintaining relationships with key individuals or groups in the community; acting as the representative for the company; presenting the

company's perspective to various external organizations following the company's media guidelines; and promoting company
- sponsored programs,

events, and sustainability efforts to associates, and the local community to emphasize the facility as part of the community.

Directs facility operations by setting the standard for appropriate service levels; teaching and developing effective merchandise presentation (for

example, accurate and competitive pricing, proper signage, maintaining in-stock and inventory levels, requesting merchandise to meet the needs of

the community); providing direction and guidance on executing Company programs and strategic initiatives; ensuring quality assurance standards;
and overseeing safety and operational reviews.

Provides supervision and development opportunities for members of management and hourly associates by hiring, training, and mentoring

associates; assigning duties; setting clear expectations; providing associate recognition; delegating business objectives effectively; ensuring diversity

and inclusion awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.

Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business

plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring

progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning.

Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work

environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching

for success and improvement; and ensuring diversity awareness.

Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to

Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business

and participating in and supporting community outreach events.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

‎ ‎ ‎

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

‎

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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For information about benefits and eligibility, see One.Walmart. ‎

The annual salary range for this position is $80,000.00-$100,000.00

‎

Additional compensation includes annual or quarterly pe

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