Central Monitoring Station Operator

1 month ago

Scottsdale, United States General Dynamics Mission Systems, Inc Full time

Basic Qualifications:
High School Diploma or equivalent is required plus a minimum of 4 years of relevant experience.

Responsibilities for this Position:
General Dynamics Mission Systems has an immediate opening for a Central Monitoring Station Operator (3rd shift). This position provides an opportunity to further advance the cutting-edge technology that supports some of our nation’s core defense/intelligence services and systems. General Dynamics Mission Systems employees work closely with esteemed customers to develop solutions that allow them to carry out high-stakes national security missions.

**REPRESENTATIVE DUTIES AND TASKS**:
Supervises an established shift operation, officers and administrative functions

Supervises the security central monitoring station during shift assignment and is responsible for security officer post assignment and services

Schedules, conducts and oversees officer training

Prepares shift reports, documents and reports actual or perceived concerns to security management in a confidential manner

Conducts preliminary investigations of incidents, complaints and security violations

Performs administrative task such as scheduling, assignment changes

Responds to emergencies and coordinates emergency response

Monitors compliance with fire and safety requirements

Maintains key control logs and supervise the issuance of locks and keys

Monitors the condition of assigned vehicles and schedules maintenance to insure reliability, care and cleanliness

Coordinates equipage of security officers with necessary tools to ensure proper task preparation and to ensure all officers present a professional image

Conducts problem-solving meetings

Evaluates and defines performance capabilities, reviews and evaluates on-the-job training for officers

Provides team performance feedback for completion of Employee performance assessments

Liaison between officers and management to ensure lines of communication remain open

Performs a variety of complex assignments as requested by clients and customers

Creates and maintains accurate records as assigned by management

Screens and verifies access authorization and registers employees, clients, customers, sponsors, vendors and contractors at ingress and egress points

Maintains surveillance at ingress and egress points

Operates emergency notification, paging, and telephone and radio systems

Monitors and controls personnel and material traffic at ingress and egress points in accordance with company policy

Monitors CCTV, alarm and access control systems and other physical security and emergency systems

Monitors the movement of company and personal material in compliance with established company property procedures

Responds, documents and conducts preliminary investigations for incidents involving theft, injury and violations of company policies

Performs patrol of facility and grounds to include interior and exterior of buildings to ensure established security, safety and facility environmental programs are in compliance

Enforces company and Department of Defense (DOD) security rules and regulations

Operates the company switchboard operations

Administers First Aid, CPR aid until appropriate medical response arrives

Responds to alarms and other emergency situations

Notifies Crisis Management Team contacts when required

Debriefs employees possessing a Department of Defense (DOD) Personnel Clearance (PCL) and assists in completion of security related documents when individuals are exiting employment after normal business hours

Performs single or limited number of clerical and administrative tasks to support Security Department functions

Assists with on-the-job training for entry-level Security Officers

Provides input to security management for security procedures and policies improvement

In the absence of the department manager, identifies, prioritizes and schedules work assignments that impact internal programs

Assumes leadership responsibilities and advises subordinates in resolving issues, processes and problems in absence of the department manager

Reviews, troubleshoots and recommends changes and improvements on existing processes

Initiates and distributes shift schedules to ensure adequate personnel coverage

Implements published security directives

Assists in assigning duties, tasks, prioritizing work assignments and monitoring work flow

Reviews security updates, post orders, and recommends changes

Maintains policy and procedure manuals relevant to the Security Officers

**KNOWLEDGE SKILLS AND ABILITIES**:
Ability to communicate and converse by radio and telephone

Considerable written and verbal communication skills

Ability to conduct lengthy walking security tours, climb stairs and stand for long periods of time

Ability to detect warning sounds and alarms, ascertain sound direction and recognize related danger

Ability to work outside during various weather conditions to provide required patrols

Considerable ability to

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