Customer Service Representative
2 months ago
The Client Service Representative coordinates general business activities and the needs of clients through courteous and timely service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
- NuOrder, Shopify, and Royalty Zone
- Create line sheets
- Label Editing and formatting photos for e-commerce platforms.
- Load Web Videos
- Maintain Lucky brand product development.
- Issue pick tickets
- Follow-up orders
- Keep delivery dates on time
- Generate and distribute sales reports
- New order entry
- New customer set up in the system
- Answering the phones, and calling to confirm order shipments
- EDI management
- Serving as the first point of contact for clients
- Remaining current on product offerings
- Product pricing management
- Other duties as assigned
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
- 3 to 5 years of customer service experience or any related positions
- High School Diploma or GED (Two years of college or equivalent work experience preferred)
- AS/400 hands-on experience with ODS MRP system a Must.
- NuOrder, Shopify, and Royalty Zone experience
- EDI system experience
- Positive, enthusiastic personality
- Good oral and written communication skills
- Microsoft Office Word and Excel experience
Pay: $33.00 - $35.00 per hour
**Benefits**:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
- 3 years
Shift:
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: In person
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