Jury Clerk

4 weeks ago

Phoenix, United States U.S. District Court - District of Arizona Full time

**Introduction and Representative Duties**:
**POSITION OVERVIEW**

**REPRESENTATIVE DUTIES**

Jury clerks perform administrative and customer service work to coordinate and prepare qualified jurors for jury selection in accordance with approved internal controls, procedures, and rules. Employees in these positions ensure the efficient and fair operations related to the selection, qualification, summoning, orientation, management, and payment of jurors. Representative duties will include but are not limited to:

- Prepare and mail juror questionnaires and other information.
- Process juror questionnaires and other documents.
- Process and respond to deferral and excuse requests.
- Schedule and prepare for jury selections.
- Conduct juror check-in and provide juror orientation.
- Provide support to and assist jurors during jury service.
- Prepare paperwork after jury selections, including juror payments and reimbursements.
- Operate the Court's Juror Management System (JMS) and eJuror (component of JMS).
- Maintain and update the interactive voice response system (AJIS).
- Maintain accurate inventory of jury supplies.
- Communicate verbally and in writing with judges, court personnel, U.S. Attorney's Office, jurors, and other groups to ensure the smooth and efficient operations of all jury-related proceedings.
- Perform other duties as assigned.

**Occupational Information**:
**MINIMUM QUALIFICATIONS**

This position will involve significant public contact and personal interaction, experience managing a heavy call volume, and the ability to speak publicly in front of a large group. Qualifications include:

- Two years of previous and extensive customer service experience.
- Excellent oral and written communication skills.
- Ability to work independently and use judgment to resolve issues based on knowledge and experience.
- Ability to interact effectively and appropriately with the public, internal customers, and co-workers.
- Ability to maintain confidentiality.
- Ability to resolve difficulties while complying with regulations, rules, and procedures regarding jury administration.
- Ability to be flexible and adapt to unanticipated needs and problems, and to manage multiple tasks and priorities.
- Ability to consistently demonstrate sound ethics and judgment.
- Skill and precision in performing data entry and preparing documents using Microsoft Office.
- Payment processing experience is beneficial.
- Ability to work extended hours and travel within the district as needed.
- Be a high school graduate (or equivalent) and must have a minimum of two years of general experience and one year of specialized experience.

**Generalized experience** is progressively responsible clerical, office, or other work that indicates the possession of or the ability to acquire the particular knowledge and skills necessary to do the job. Education above the high school level may be substituted for general experience.

**PREFERRED QUALIFICATIONS**
- Strong preference will be given to applicants who have professional and inherent customer service skills. The preferred applicant should have the ability to manage a heavy volume of demanding telephone calls.
- Preference will also be given to applicants with exceptional verbal and written communication skills.
- Bachelor’s degree.

**How to Apply**:
Applicants must submit the following:

- Cover letter that supports your work experience as it relates to the position.
- Resume that includes complete work and salary history, and education.
- Your two most recent performance evaluations (strongly preferred). Letters of recommendation may be substituted if no evaluation is available.

Attachments should be submitted only as Microsoft Word or Adobe Acrobat (PDF) documents. Other formats are **not** acceptable.

**Applicant Information**:
Only qualified applicants will be considered for this position. Employees of the U.S. District Court serve under “Excepted Appointments” and are considered “at will” employees (except for probation officers who may be removed for cause). Federal Civil Service classifications or regulations do not apply; however, court employees are entitled to substantially the same benefits as other Federal Government employees.

The initial appointment to this position is provisional pending the successful completion of the required background checks and/or investigations. The U.S. District Court is a drug
- free workplace and the applicant selected will be required to participate in a drug screening test prior to employment.

Participation in the interview process will be at the applicants own expense and relocation expenses will not be provided.

**The United States District Court for the District of Arizona is an Equal Opportunity Employer.

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