Clinical Liaison

3 weeks ago

Waukesha, United States Adapt Health LLC Full time

Description:
At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives, please click to apply, we would love to hear from you.

Clinical Liaison

The Clinical Liaison will work in conjunction with Respiratory, CPAP/BIPAP Program Managers, and Sales Representatives to provide coverage at lab locations as liaison, as well as provide coverage for in-office and at-home PAP setups. Responsible for marketing and patient qualification activities, collecting necessary medical records to ensure compliant referrals and entering referrals into AdaptHealth EMR system.

Job Duties:

- Setup, which includes demonstration and education, of respiratory therapy equipment in the office, lab/or patient’s home, and completion of appropriate documentation.
- Setup patients with PAP devices in the home setting, the lab setting, and in-office during regular business hours and after hours as needed.
- Assist with out-of-office/home setups and in-lab setups of PAP devices and masks.
- Develop and maintain working knowledge of current HME products and services offered by the company.
- Maintain working knowledge of the Medicare Local Carrier Determination for PAP devices including initial qualifications for PAP devices and continued coverage.
- Provide technical support for PAP patients, referrals, and therapists.
- Monitor patient compliance under the supervision of the manager using appropriate technology and compliance tracking systems.
- Coordinate all schedule requirements creating orders for new CPAP/BiPAP starts, as well as process reorder requests.
- Maintain good relations with clients and consults with referring physicians regarding patient treatment, medical conditions, and home environments.
- Assist in resolving client equipment problems under emergency conditions when appropriate.
- Assume on-call responsibilities in accordance with company policy.
- Assist in the inventory management of respiratory equipment and supplies.
- Report equipment hazards and/or product incidents as required in accordance with company policy.
- Trains and educates patients and caregivers on use of equipment and answers any inquiries related to services or equipment.
- Informs new patients about their rights and responsibilities, whom to contact with questions and how to contact the billing department. Responsible for informing patients about patient satisfaction surveys.
- Responsible for initiating insurance verification process and informing patients of their financial responsibility.
- Discusses insurance coverage with patient and arranges payment of patient’s financial responsibility.
- Obtains all required information and medical documentation to ensure complete, accurate and timely processing of referrals. Strives to obtain MD order signatures and original prescriptions while on-site.
- Conducts sales & service rounds within assigned locations, promoting products and services provided
- Assists with promotional rollouts and in obtaining referral source profile information.
- Identifies programs or initiatives that potentially could increase company revenues, decrease costs, and/or increase customer satisfaction.
- Assures that diagnoses and disease-state warrant the need for prescribed equipment and services from a reimbursement standpoint.
- Suggests alternative equipment or services as warranted based on reimbursement limitations.
- Maintains working knowledge of assigned Health Systems’ electronic medical records, as well as AdaptHealth electronic systems.
- Coordinates with other departments to minimize delivery expenses and provide efficient service to customers.
- Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling.

Competency, Skills and Abilities:

- Knowledge of DME services and products
- Excellent verbal and written communication
- Excellent customer service skills
- Ability to work independently and with a team
- Strong analytical and problem-solving skills with attention to detail
- Ability to prioritize and manage multiple projects
- Possess mental alertness and ability to properly treat confidential information.
- Proficient computer skills and knowledge of Microsoft Office
- Mental alertness and the ability to properly treat confidential information.
- Proficient computer skills and knowledge of Microsoft Office

**Requirements**:
Minimum Job Qualifications:

- High School Diploma or equivalency
- Two (2) years of HME experience is required
- Valid and unrestricted driver’s license from state of residence

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s

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