Operations Manager

1 month ago

Santa Cruz, United States New Life Community Services Full time

_This is an in-person position at our facility at 707 Fair Ave in Santa Cruz, CA. Please do not inquire if you are looking for remote work._
- The primary hours will normally be Monday, Tuesday, Wednesday and Friday 10 am - 6 pm, with some flexibility required. Thursdays is 11:30 am - 7:30 pm. Due to the role's supervision of 24/7 staffing, it requires flexibility with scheduling, which may at times include late nights, early mornings, or weekends in order to support staff._

**Operations Manager**

JOB SUMMARY: Under the supervision of the CEO or Administrator, the Operations Manager will oversee the operational protocols of New Life's (NL) 38-bed residential facility, aftercare, and emergency shelter. These responsibilities include management of administrative and operational requirements and oversight of the Technician and Intake teams. The Operations Manager will already possess a strong understanding of DHCS (Department of Health Care Services) compliance requirements to ensure that NL complies with all state and county regulations concerning operational documentation and system protocols.

ESSENTIAL DUTIES

The Operations Manager’s primary concerns are the operational functions of the program and supervision of the Technician team, working collaboratively with management and support staff to successfully fulfill these duties and ensure effective program function and compliance.

SUPERVISION
- Technicians: Oversee Technician team and all duties assigned to Tech Office.
- Intake Department: Support oversight of Intake department in coordination with Clinical management.

TASK
- Administration: Oversee program documentation and tracking mechanisms and provide compliance feedback. With the Administrator, complete matrix tasks and monthly reporting.
- Operations: Manage documentation and protocols as pertains to discharges, interface with P.O.’s, medication protocols, drug testing, Avatar and EHR documentation, and TB tests/physicals with support from direct reports and other departments.
- Technicians: Create and maintain Tech shift schedules. Handle all personnel related tasks, such as performance reviews, coaching, interviewing, and hiring. Directly oversee all technician shifts, develop, and provide initial and on-going training for the tech position. Support all functions of technicians to support administrative and operational compliance. Provide training and direct tasks as needed.
- Intake: Support Intake team with facilitation of screening and required documentation, coordination with Technician and Clinical teams, referrals, and bringing individuals into treatment.
- Contracts and Compliance: Ensure the facility and documentation meets requirements for audits. Actively work with administration to prepare for audits, make corrections as necessary, and complete in-house reviews.

SECONDARY DUTIES

Perform other tasks as assigned by supervisor, as needed in emergencies, or supporting other staff with supervisor approval.

JOB SPECIFICATIONS

EDUCATION REQUIRED:
Bachelor degree in related field required.

Master’s education or completion of AOD certification coursework preferred.

CERTIFICATIONS REQUIRED:
The following are required and may be obtained after start of employment: Background check, current CPR/First Aid certification, TB test, drug counselor registration or certification.

EXPERIENCE REQUIRED:
Three year’s experience working in Addiction treatment, with strong knowledge of DHCS compliance requirements for AOD programs.

Five years of office administration experience with strong proficiency in software tools.

Three years of management experience supervising shift staff.

KNOWLEDGE REQUIRED:
Strong knowledge of facility and daily operations of a residential facility required. Knowledge of pertinent laws, regulations, and best clinical practices with a focus on high quality and Drug Medi-Cal preferred. Proficiency in personal computer use with Microsoft Office products including Word and Excel.

SKILLS/APTITUDES/TEMPERMENTS:

- Ability to present information or ideas clearly in English, both orally and in writing. This includes ability to proofread and use correct spelling, grammar and punctuation, and ability to write correspondence and memos.
- Ability to understand and follow instructions, reason and make judgments as they relate to the job or situation.
- Ability to interface in a positive, effective and professional manner with all levels of employees, the public and with clients; to diffuse hostility when needed.
- Ability to problem solve and resolve conflicts especially in high pressure situation.
- Ability to adapt to situations and understand other's feelings and personal viewpoints.
- Ability to effectively maintain confidentiality of sensitive information, has knowledge and experience with HIPAA protocol.
- Ability to utilize time management best practices concerning organization and execution of job responsibilities.
- Ability to research and document with accuracy, g

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