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Receptionist/data Entry Clerk
4 days ago
_**PLEASE NOTE: This position is a full time in office position. Monday-Friday 8:00am-5:00pm;1hour unpaid lunch.**_
The Receptionist/Data Entry Clerk is the face and voice of the company. The employee will be responsible for ensuring that client expectations are met or surpassed. The receptionist/mail clerk is at the hub of activity--the control center, and is expected be strong, reliable, personable, and yet definitive enough to control client flow and route incoming calls.
**RESPONSIBILITIES**:
**CLIENT RELATED SERVICES**
- Greeting clients and visitors upon entrance.
- Documents all in office visits following process’ and procedures.
- Answering and routing incoming calls to appropriate department.
- Filter client calls by identifying urgent matters and following call escalation process.
- Responsible for retuning missed calls and assigned call backs provided by Manager.
- Responsible for retrieving voice messages left on Main Lines.
- Completes each caller transaction in a quick and efficient manner.
- Maintaining the cleanliness of office waiting area, lobby, and other public areas
**OFFICE ADMINISTRATION-MAIL CLERK**
- Processes all incoming mail via USPS, fax, scanner, and client drop off in accordance with company procedures.
- Collecting and routing hand-delivered packages.
- Inventory management of office supplies, cleaning supplies, marketing supplies etc. will be responsible for notifying management of supplies that require replenishing.
- Completing assignments and tasks provided by manager as needed.
**REPORTING**:Daily Report
**REQUIREMENTS**:
- **Minimum 3-5 years of administration experience**:
- 1-year experience in a call center environment preferred
- Provides clean, polished, and professional appearance
- Excellent level experience with the use of a computer and general office equipment such as printers, scanners, and copy machines
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Committed to providing quality service in relation to organizations mission
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situations appropriately
- Ability to modify and adapt to improvements within organization
- Ability to operate in a high paced environment with a composed sense of urgency
- Excellent time management and organizational skills
- **Bilingual/ Spanish speaking (required)**:
- High school diploma or equivalent (required)
**PHYSICAL DEMANDS & WORK ENVIRONMENT**:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
**Physical Demands**_**:_
While performing the duties of this job the employee is frequently required to sit, stand, walk, talk, hear, bend, stoop, and have finger, hand, and arm dexterity.
**Work Environment**:
This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Application Question(s):
- Will you, at any time, require work authorization in the United States?
**Education**:
- High school or equivalent (required)
**Experience**:
- Clerical/receptionist/data entry: 3 years (required)
**Language**:
- Spanish and English (required)
Work Location: In person
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