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Customer Service/data Entry
2 weeks ago
**Overview**:
**Responsibilities**:
- Skillfully handling incoming calls to assist customers with inquiries, orders, and issues, ensuring top-notch service.
- Providing comprehensive product information, troubleshooting guidance, and swift resolution of customer concerns to uphold satisfaction levels.
- Demonstrating exceptional data entry capabilities by accurately inputting customer details, orders, and interactions into our database system.
- Collaborating closely with team members and various departments to effectively resolve complex customer issues and escalations.
- Maintaining an up-to-date and in-depth knowledge of our products to address customer queries and concerns efficiently.
**Customer Service Specialist - Data Entry Focus**
**Responsibilities**:
- Skillfully handling incoming calls to assist customers with inquiries, orders, and issues, ensuring top-notch service delivery.
- Providing comprehensive product information, troubleshooting guidance, and swift resolution of customer concerns to uphold satisfaction levels.
- Demonstrating exceptional data entry capabilities by accurately inputting customer details, orders, and interactions into our database system.
- Collaborating closely with team members and various departments to effectively resolve complex customer issues and escalations.
- Maintaining an up-to-date and in-depth knowledge of our products to address customer queries and concerns efficiently.
**Requirements**:
- Experience in customer service or call center environments is preferred.
- Outstanding communication skills, both verbal and written, with a strong customer service orientation.
- Proficient in data entry with an unwavering commitment to precision and accuracy.
- Ability to manage multiple tasks, prioritize effectively, and thrive in a dynamic, fast-paced setting.
- Strong problem-solving abilities and a proactive approach to addressing customer issues.
- High school diploma or equivalent; additional qualifications or certifications in customer service are advantageous.
**Why Choose Us**:
- Competitive compensation package with ample opportunity to work overtime and grow.
- Ongoing training and resources to enhance your data entry and customer service skills.
- Inclusive and positive work culture that values collaboration and individual contributions.
- Make a meaningful impact by delivering exceptional customer experiences and contributing to our success.
Pay: $18.00 - $20.00 per hour
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
Ability to Commute:
- Fall River, MA 02724 (required)
Work Location: In person
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