Cashier/usher/receptionist/greeter - $16.88 Per Hour

2 weeks ago

Norwalk, United States The Maritime Aquarium at Norwalk, Inc. Full time

Essential Job Functions: This position requires the ability to stand or sit for several hours at a time. Must be personable, customer-service oriented, and have a strong command of the English language with a clear speaking voice. Must have a passion for exceptional customer service.

Minimum Qualifications:

- Previous experience in guest service preferred.
- High School diploma
- Enthusiastic, friendly, outgoing and engaging.
- Strong command of the English language, both written and verbal.
- Excellent communication skills.
- Comfortable interacting with large crowds.
- Commitment to high guest service standards.
- Ability to work weekends, holidays and occasional evenings.
- Required to wear a uniform and follow departmental dress code.
- Preferred open availability.
- Proficiency in a second language is a plus.

Essential Job Functions: All staff in this position will be cross-trained.

Cashier:

- Computer literate.
- Responsible for execution of tickets sales, membership sales, refunds, and communicating pricing and program information to our guests.
- Makes minor decisions regarding crowd control and individual guest concerns.
- Able to maintain a positive attitude dealing with both guests and staff.
- Ability to communicate effectively with guests and staff.
- Responsible for having a balanced register.
- Able to upsell different sale points given.
- Greets groups upon arrivals, manages bus circle to ensure safety and clearly recites rules for groups entering the aquarium.
- Interacts in a welcoming manner.
- Able to manage lunchroom schedule in a punctual manner.

4-D Theater Operator:

- Determine if guests are at the proper movie showing.
- Load and prep digital movies.
- Remain in the theater to monitor guests throughout each movie.
- Cleaning of 169 seats between showings within 5-8 minutes.
- Recognize and report technical issues or malfunctions to management.
- Sanitation of 3-D glasses and cleaning rags in large quantities.
- Properly follow deep cleaning guides for daily, weekly and end of day procedures.

Information Station/Booth:

- Greet and communicate to guests various exhibits and activities for the day in a welcoming manner.
- Ability to run the Virtual Reality station.
- Knowledgeable in information about the aquarium, may include the history, exhibits, events, food/drink, departments, etc.
- Maintain cleanliness of the station, desk and VR.
- Upsell the events and activities occurring at the Maritime Aquarium.

Operator:
All Guest Services staff will be required to cover the position of operator from time to time.
- Friendly and professional tone needed.
- Ability to learn and convey basic information, including pricing, membership, and upcoming events.
- Ability to direct guests to specific exhibits when asked and know the layout of the Maritime Aquarium.
- **This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.**_

The Maritime Aquarium is an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply.

**Job Type**: Part-time

Pay: $16.88 per hour

Shift:

- 4 hour shift
- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday
- Rotating weekends
- Weekends as needed

Work Location: In person

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